Medical Receptionist

Goyt Valley Medical Practice in Whaley Bridge has a fantastic opportunity for a Medical Receptionist to carry out receptionist and administrative duties.

Working week: Practice opening hours between 7:45am-8:00pm

Total hours per week: from 20-25 hours

Location: The post holder will work from both practice sites in Whaley Bridge and Chapel-en-le-Frith.

Role:

Key duties and responsibilities in accordance with Practice procedures:

• Receive all patients and arrange either an appointment or contact with the relevant clinical staff to ensure that they receive appropriate attention.
• Attend to routine patient and clinical staff queries, seeking advice from team leaders or medical staff when appropriate.
• Receive incoming telephone calls and arrange appointments.
• Receive all visitors and arrange contact with the relevant staff to ensure that they receive appropriate attention.
• Develop the ability to perform electronic tasks to keep patient records accurate and up to date when required.
• File all patient records in accordance with practice systems and procedures.
• Extract patient records when required.
• Ensure change of patient's details correctly inputted into the computer and the notes are amended accordingly.
• Attend to patient requests for home visits.
• Carry out administrative tasks in relation to specific clinics.
• Arrange transport for patients as requested.
• Obtain a working knowledge of the clinical computer system to enable the process of appointments.
• Develop the ability to fully understand a patient’s needs/concerns so that they can be dealt with efficiently and courteously.
• Develop the ability to identify patient needs and meet their expectations.
• Maintain a pleasant, tidy, and safe reception area to benefit patients and comply with Health and Safety legislation.
• Undertake other appropriate duties consistent with the nature and grading of the post which may be allocated, as the situation dictates, by the Reception Supervisors, Practice Manager or the Partners.

Desired skills: Ideally candidates for this role will be computer literate.

Personal qualities:

• Comfortable dealing with people both face to face and over the phone.
• Clearly spoken and a good listener who is able to take detailed information.
• Thorough and sophisticated approach to their work.

Application process: For further information please contact the Practice on 01663 735112 after 2pm Monday to Friday and ask to speak to one of the Reception Supervisors or the Practice Manager.

Application instructions: Please collect an application form from Reception at the Whaley Bridge branch. Online applications are not being accepted.

Note: Previous applicants need not apply.

Job Types: Part-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 10/01/2025