Medical Receptionist

To join our friendly and hard-working team at Lache Health Centre, Hawthorn Road, Chester.

Monday 9.30 - 6.30pm
Tuesday 8.15 - 5.15pm
Friday 12.30 - 6.30pm

Main duties of the job

We are seeking a multi-tasker, fast learner, and team player. You must be organised with a pleasant telephone manner, be friendly but assertive, and work well under pressure. The role includes general reception duties, call handling, and medical record management. IT, keyboard skills, data entry skills, plus knowledge of the clinical system EMIS Web would be advantageous but not essential.

About us

We are a 3 partner GP practice situated on the outskirts of Chester City and south of the river. We have an experienced team of general practice staff across all disciplines. This position is a support role for the clinical team and will involve patient contact, call handling, and admin tasks.

Job responsibilities

Job Title: Medical Receptionist

Main purpose of the post: Part of a team responsible for the reception/administration in a 3 GP partner practice.

Responsible to: Assistant Practice Manager

The purpose of the role is to:

1. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
2. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
3. Undertake a variety of administrative duties to assist in the smooth running of the practice.
4. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Regular staff meetings are held and in-service training will be given.

Person Specification

Qualifications

• Educated to GCSE level.
• Maths and English required.
• Time served as a medical receptionist is desirable.

Experience

• Previous experience of dealing with the general public is desirable.
• Time served as a medical receptionist is desirable.
• Primary Care experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.