Medical Receptionist

Job Summary

We are seeking full time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

The Desirable Candidate Would Have:

1. Call Centre experience
2. Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
3. A positive can-do attitude together with good team working.
4. A background in General Practice Reception would be an advantage but is not essential.
5. Experience with EMIS would be an advantage but is not essential.
6. Commitment to a full 2-week training programme will be required on acceptance of this role.

Main duties of the job

1. Greeting and directing patients as they arrive for appointments.
2. Dealing with telephone requests and enquiries.
3. Processing repeat prescription requests.
4. Making appointments for practice patients with the appropriate Health Care professional.
5. Processing requests for home visits.
6. Taking and delivering messages.
7. Processing non NHS claim forms and private referral letters.
8. Collection of Fees for non-NHS work.
9. Updating patient computer records as required.
10. Informing patients of the results of tests and investigations.
11. Filing of manuscript information, and maintenance of patients' medical records.
12. Testing the clarity of the telephone message in accordance with Practice procedures.
13. Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
14. Receiving specimens from patients, and batch delivery to collection point.
15. Other one-off essential duties deemed necessary to ensure the smooth running of the Practice, e.g., tidying the workplace, assisting the doctors, etc.

About Us

Four sites with 5 GP Partners and 17 Salaried GPs. Attenborough Surgery aims to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

For more information, visit www.attenboroughsurgery.co.uk.

Date posted: 27 March 2025
Pay scheme: Salary depending on experience
Contract: Permanent
Working pattern: Part-time
Reference number: A4570-25-0002
Job locations: Bushey Medical Centre, London Road, Bushey, WD23 2NN

Person Specification
Qualifications Essential:

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• General computer skills.

Desirable:

• Medical Receptionist and EMIS Web experience is an advantage but not essential.

Training and Shifts Essential:

• We offer part-time and full-time.
• We do expect a commitment to a full 2-week training plan.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see the NHS Careers website.

Employer details
Employer name: Attenborough Surgery
Address: Bushey Medical Centre, London Road, Bushey, WD23 2NN
Employer's website: https://www.attenboroughsurgery.co.uk