Medical Receptionist

Job Summary

We are looking for a Medical Receptionist to join our team at Tower Family Healthcare.

We are a GP Practice with a multi skilled clinical team that works across four sites across Bury (in Bury town centre, Greenmount, Tottington and Radcliffe).

We are looking for a Medical Receptionist to join our experienced and friendly reception team. No two days will be the same in this rewarding, patient facing role where the postholder will have the opportunity to get involved in a wide range of duties at our busy general practice.

You will support patients getting in touch by phone and in person at reception, using your care navigation skills to reach the best outcome to meet their needs. Variety is important in any role, and there will be opportunities to get involved in a range of administrative tasks across the working week.

Full training will be provided to ensure you can thrive in the role.

Investing in our team is important to us, and in return for your commitment we can offer a competitive rate of pay, recognised continuous NHS service, NHS Pension scheme enrolment and continued professional development.

Want to work in a supportive, kind and caring family focused team?

There is no better time to be a Medical Receptionist at Tower Family Healthcare. If you feel you have got what it takes to thrive in this role, we would love to hear from you.

Main duties of the job

The receptionist/admin role at Tower Family Healthcare requires enthusiastic, friendly, positive, professional individuals who enjoy working as part of a team and strive to deliver a high standard of service to patients and public in an efficient, effective, courteous and confidential manner. The role is also to provide support to the clinicians (both doctors and nurses) and Branch Manager to meet the requirements of the practice.

Job Description

Job responsibilities

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way either in person, face to face or via the telephone, maintaining confidentiality at all times.

1. Scheduling & cancelling appointments using the Emis system
2. Reception desk duties. Maintaining a friendly, professional and courteous manner
3. Answering the telephone in a professional and friendly manner.
4. Ensuring a positive outcome.
5. Accurate message taking and conveying to appropriate person.
6. Filing and accurate record keeping with attention to detail
7. Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments
8. Completing work as per start and end of day checklists
9. Referral management and liaising with providers
10. Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc
11. Notes summarising & read coding
12. Computer entry as related to patient services and registrations
13. Use of administration systems and understanding of TQuest
14. Carrying out duties requested by the GP partners, Senior Manager and practice team as appropriate to the role.
15. Escalating problems to the branch manager where necessary
16. Any additional duties as required to ensure the smooth running of the practice

Person Specification

Skills Essential

• Communication skills. Verbal & Written
• Keyboard & Computer skills
• Organisational Skills
• Attention to detail
• Telephone skills
• Ability to have a pleasant and articulate manner

Knowledge Essential

• Know how to deal with people in a professional, courteous and friendly manner
• An understanding, acceptance and adherence to the need for strict confidentiality

Qualifications Essential

• Educated to GCSE level standard. Minimum of 5 passes at Grade A-C including English

Experience Essential

• Team working
• Working in office environment or demonstrate experience of working with people
• Dealing with people face to face and over the telephone
• Experience of using Microsoft Office software

Employer details
Employer name
Tower Family Healthcare
Address
9 Brandlesholme Road
Bury
BL8 4DR
Employer's website
towerfamilyhealthcare.co.uk