Medical Receptionist

Job Summary

Northgate Practice are looking for a Medical Receptionist to join our team. You will provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.

Main Duties And Responsibilities

1. To ensure an effective and efficient Reception service is provided to patients and other visitors to the practice.
2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.
3. Ensure that any problems not resolved by the end of a shift are communicated to fellow Receptionists.
4. Explain Practice arrangements and formal requirements to patients.
5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate action.
6. Liaise with GPs and carry out tasks requested by them.
7. Action repeat prescriptions.
8. Chaperone patients in consultations with GPs and Nurses as required (training will be provided).
9. Be able to cover for colleagues who are on annual leave or off sick.

Applicant must be able to work 8am starts and 6pm finishes. This is the working pattern we require. Please do not apply if you cannot work these hours.

Working Pattern:
Monday 8am-6pm, Tuesday 10am-5pm, Wednesday 8am-6pm, Thursday 8am-4pm and Friday 12-6pm.

If you are shortlisted based on your CV, when invited for interview, you will be asked to confirm you can work 8am starts and 6pm finishes.

About Us

Northgate Practice is a practice with a list size of around 10,000 patients. We are based in a purpose-built building in Aldridge, a suburb of Walsall.

We have five partners, along with two salaried GPs, a full nursing team, administration and reception teams.

We are a forward-thinking Practice and are looking for someone who can fit into this fast-paced, often demanding environment.

Date posted: 25 February 2025

Pay scheme: Other

Salary: £11.54 an hour

Contract: Permanent

Working pattern: Full-time

Reference number: A2076-25-0002

Job locations:
Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ

Job Description

Job Responsibilities

1. Provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and on the telephone.
2. Answer telephone calls from patients, taking a summary of their problem and allocating them to the most appropriate clinician.
3. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
4. Undertake a variety of administrative duties to assist in the smooth running of the practice.
5. Applicant MUST be able to work 8am starts and 6pm finishes. Exact working pattern required: Monday 8am-6pm, Tuesday 10am-5pm, Wednesday 8am-6pm, Thursday 8am-4pm and Friday 12-6pm.
6. Along with CV application, please email a covering letter as to why you are a suitable candidate for this role.

Person Specification

Qualifications Essential

1. GCSE grade A to C (or equivalent) in English.

Other Essential

1. Computer literate
2. Pleasant personality
3. Ability to work as part of a team
4. Flexibility to cover annual leave and sickness.

Experience Essential

1. Please do not apply if you have no experience of either working in a GP practice or office setting.

Desirable

1. Experience of working in a GP Practice
2. Experience of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Northgate Practice

Address:
Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ

Employer's website: Northgate Practice