Medical Malpractice Casualty Claims Adjuster

Medical Malpractice Casualty Claims Adjuster

Type: Permanent

Position Summary

• Technical expert with proven experience of handling a portfolio of claims. An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions.
• Strong attention to detail.
• A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery.
• A team player with strong communication and correspondence skills.
• To manage a mixed portfolio of Medmal / Casualty claims.
• The role can be home or office based with occasional UK and international travel required; in addition, intermittent overnight stays might be necessary.

Functional Knowledge

• Requisite knowledge and understanding of FSA procedures and TCF initiatives.
• Requisite knowledge of the insurance market.
• Requisite technical knowledge within the adjusting arena.
• Understanding of Client SLA compliance/productivity/quality requirements.
• Proven proficient working knowledge of relevant legal principles, statute, and case law.

General Background, Experience & Professional Qualifications

• Insurance qualification (preferably ACII or ACILA) or extensive claims adjusting experience.
• Previous involvement in insurer client relationship management.
• IT/Computing qualifications not required but would be useful.

Key Responsibilities

• Proven track record of 5 years (+) conducting investigation and/or handling of claims.
• Established and successful conduct of key client mandates.
• Nomination on client accounts and/or suitability to be nominated.
• Maintain client relationships through management and delivery of SLA's and achievement of KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities.
• Ensure all Incident Response and Adjusting activities are fully compliant with the company’s procedures, published company guidelines, and external regulatory requirements.