Medical Customer Service Representative

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Medical Customer Service Representative, Oxford

Client:

Location:

Oxford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e2f8c02a7baa

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Medical Customer Service Representative

We have registered a fantastic opportunity to join our client at an exciting time, as a Medical Customer Service Representative. This is a key position within the company, acting as a liaison between customers and clinical staff. You must have a clinical background and strong demonstrable experience in a consultative customer facing role.

Medical Customer Service Representative Responsibilities

• Establishing professional relationships with customers to facilitate a smooth order process.
• Resolving customer queries promptly and professionally.
• Conducting all duties with the strictest of confidentiality.
• Facilitating discussions between customers and other team members.
• Communicating feedback on processes and tasks with team members.
• Supporting the Directors and other team members as required.

Medical Customer Service Representative Rewards

In addition to being part of a supportive and passionate team, employees can enjoy a range of benefits after a three-month notice period. These include generous holiday allowances, enhanced pension contributions, private medical insurance, and access to various health and wellbeing resources. Support services like life assurance, income protection, and a confidential assistance programme are also provided, along with practical perks such as free on-site parking.

The Company

Our client is in the biotechnology industry.

Medical Customer Service Representative Experience Essentials

To be successful in this role you must have significant and demonstrable experience within a customer facing, consultative role, within a clinical setting. If you have a life sciences degree this would be highly beneficial. You must be competent using Excel and PowerPoint, and it would be a bonus if you have experience using an order management system. You must be flexible, highly organised, comfortable working independently, and have a positive and proactive nature.