Medical Centre Assistant - 12 month contract

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

We are seeking a Training and Education Centre Assistant to join the team in West London on a 12 month contract.

The role of the Training and Education Centre Assistant is to support the Clinical Training Specialist (CTS) and training and education teams in their mission to provide high-quality patient training allowing the patient to learn how to carry out their own peritoneal dialysis.

This role is a mixture of general reception duties along with administration tasks. You will also support the regional CTSs as well as learn some basic key clinical skills to allow additional support to the nursing teams and patients.

• Responsible for admin related tasks in relation to patient and healthcare professionals attending T&EC
• The role covers all general receptionist duties relating to the running and regulation of the centre
• Following appropriate training, know how to set up a peritoneal dialysis machine and simple problem solving under supervision of nurse on duty.
• Following appropriate training, able to identify the different dialysis solutions in use at the education centre.
• Responsible for answering calls, organising patient booking service, recording, and relaying messages
• Collating and analysing all the patient satisfaction surveys as per the regulations
• Coordinating all the purchasing related activities for T&EC
• Practical duties including related to Vantive devices and products
• Answering calls and taking clear messages
• Speaking with patients and their relatives prior to their stay at the centre
• Greeting patients and visitors to the centre
• Checking training procedures are printed and stationary is kept stocked
• Opening the door to receive deliveries
• Help the clinical team with general tasks such as patient training material changes and ensuring documents are up to date
• Ensuring the centre is compliant with purchasing policies and all invoices are administered appropriately and on time
• Be responsible for all food orders and ensure adequate stock levels.
• Requesting quotes for maintenance work when required and purchasing general equipment again when required
• Organise transport for patients
• Ensure cleaning is done to the standard required of the Care Quality Commission
• Ordering of dialysis stock and monitoring stock levels
• The assistant will support the CTS regional team in administration tasks such as organising travel, nurse workshop administration, raising grants etc.
• Responsible for admin-related tasks in relation to patient and healthcare professionals training workshops across the UK
• Deputise for the registered manager on site specific duties
• Work in collaboration with the registered manager on CQC related activities and audits

Experience

Proven administration experience gained in a clinical / medical / nursing home environment or similar.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link