Medical Assistant/Receptionist

New Oakland Family Centers; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job description

New Oakland Family Centers provides comprehensive behavioral health and substance abuse services for consumers across Michigan, in both outpatient and partial hospitalization settings.

Location: Southgate

Schedule: Monday-Friday 8:00 am – 4:30 pm, 8:30 am-5 pm or other full-time equivalent.

Reports To: Director of Nursing / Site Director / Site Supervisors / Regional Nursing Supervisors

Compensation: Hourly Employee; $17-$18/hour. Commensurate with experience.

Position Summary: The Medical Assistant/Receptionist is a full-time or part-time position comprised of multiple clinical and administrative duties for the FACE to FACE Partial Hospitalization and Outpatient Programs. The Medical Assistant/Receptionist will work closely with consumers and both clinical and administrative staff across all levels of the organization.

Desired Skills:

• Ability to multi-task
• Ability to work well on a multi-disciplinary team
• Strong understanding of, and ability to comply with all HIPAA requirements
• Understanding of Medical Terminology
• Strong customer service skills

Essential Duties / Functions:

• Assists in site screening procedures when needed.
• Answers phones in a polite and professional manner and relays messages accurately and timely.
• Schedules, reschedules, and confirms appointments.
• Assists in the process of opening and closing the office.
• Collects and records patient payments.
• Ensures that all consumers receive, complete, and fill out intake paperwork.
• Obtains vital signs (BP, HR, Wt and Ht) for consumers as directed and documents findings appropriately.
• Assists in confirming, obtaining, and updating consents and other required documentation for lab work, including lab requisition forms, transportation team and other internal and external entities.
• Assists with lab specimen collection (urine only).
• Assists nurse with maintaining first aid kits and medication sample inventory.
• Possesses the ability to resolve crisis situations appropriately.
• Assists nurse and prescriber with Telehealth processes.
• Completes documentation and training as required by the clinic’s policies/procedures.
• Other duties as assigned.

Working Conditions: Staff are to dress professionally at all times per the Employee Handbook. Staff will need to be prepared to be actively involved with consumers.

Minimum Requirements: High School Diploma and one to two years of relevant experience required. Relevant coursework and/or certifications preferred. Must possess strong computer literacy, including proficiency in Microsoft Office and Electronic Medical Record (EMR) systems. Proficiency in typing at a speed sufficient to handle job responsibilities efficiently is required.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development