Maternity Support Worker - Family Liaison

Maternity Support Worker - Family Liaison

Medway NHS Foundation Trust

This job is now closed

Job summary

Maternity Support Worker - Family Liaison

Care Group: Women's Care

Band: 4

Please note this role is Fixed term/Secondment for 6 months

We are recruiting for a Maternity Support Worker who shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The Maternity Support Worker (MSW) will play a key role in providing education, advocacy, and support to women and birthing people within the borough of Swale.

This role is designed to address the needs of diverse and underserved populations, specifically those with additional vulnerabilities, such as mental health concerns, safeguarding needs, neurodiversity, language barriers, and new arrivals to the UK. The MSW will work alongside midwives and healthcare teams to ensure each individual receives tailored guidance on local health services, care for their baby, and access to public health support.

Our values areBold, Every Person Counts, Sharing and Open and Together. It is important that you understand and refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies and procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and a half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Job responsibilities

• To undertake patient referrals sensitively and empathetically, being able to communicate with a wide range of people, some of whom may be in distress.
• To provide telephone support for the team, dealing with both straightforward and complex enquiries from a range of sources, including clinical teams, patients, relatives, carers, GPs and other healthcare professionals.
• To ensure that messages are communicated accurately and dealt with in an appropriate and timely manner via email and telephone.
• To accurately input, update and retrieve data in a timely manner, using a variety of systems (electronic and paper-based), including both patient/client records. Ensure information is held in a secure and confidential manner in line with data protection guidelines.

Person Specification

Qualifications

• GCSE A* - C, or Level 2 Functional skills
• A minimum of 2 A Levels
• Health and Science T-Level
• Completed the National Care Certificate
• Evidence values associated with NHS Constitution and a commitment to L2 role development

Knowledge

• Experience of working in a patient care setting, undertaking a wide range of clinical commitments
• Knowledge of Infection Control & Safeguarding processes
• Awareness of public health issues relevant to diverse populations and familiarity with local services.

Experience

• Has experience of supporting and working directly with mothers and families.
• Experience of multi-disciplinary working.
• Prior experience in maternity, health visiting, or community healthcare support
• Has worked in a Maternity setting for a minimum of 2 years.

Skills

• Excellent interpersonal and communication skills, sensitivity to cultural and linguistic needs, understanding of safeguarding protocols
• Knows own sphere of practice.
• Knows principles of infection control and health and safety legislation.
• Knows how to access Trust policies and procedures.
• BLS trained.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Lead Midwife for Equality, Diversity, Inclusion

£26,530 to £29,114 a year per annum/pro rata