Matchday Experience Lead

Southampton FC; Old Town; On-site; GBP 25,000 - 45,000; Full time

Job description

Be part of our journey...

Location: St Mary’s Stadium, Southampton

Hours: Full Time

Contract Type: Permanent

Criminal Record Check: DBS Enhanced with Child’s Barred List

Saints Foundation brings Southampton FC to the heart of the community, using the power of the club and our passionate team to help fulfill individual potential and make Southampton a better place to live for all.

What is the role?

We have an exciting opportunity to join our Supporter Relations team as a Matchday Experience Lead, to lead the delivery of all matchday fan engagement and deliver the best matchday experience for all supporters and visitors.

What will you be doing?

1. Leading the matchday experience strategy to enhance fan engagement.
2. Collaborating with all relevant internal and external stakeholders to ensure alignment on plans and that all commercial deliverables/KPIs are met.
3. Following the whole matchday experience process from attending planning meetings, overseeing production checks, and managing bookings, contracts, and communication with external suppliers/talents to attending debrief meetings and conducting post-event evaluations and reports.
4. Managing the coordination of casuals, external contractors, and volunteers to ensure a seamless matchday experience for all supporters and visitors.

Is this you?

You’re organized, optimistic, and have good interpersonal skills which allow you to communicate effectively with a variety of people. You understand what excellent customer service entails and would be a positive representation of the charity and football club.

Essential Experience:

• Experience working in sports fan engagement.
• A strong knowledge of AV and how production is brought to life.
• Experience in booking talent for live events.
• Proficient in budget management and using systems such as Workday.

Desirable Skills:

• Knowledge and understanding of Southampton FC fan base.
• Understanding of green/purple guild regulations and good crowd management.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package:

• Access to x2 free match tickets for every home league game.
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• 25 days’ holiday per year excluding bank holidays plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.

How can I apply?

Very easy. Just click on the apply button below, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 28 April 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*