MATCH Hub Coordinator

North Cumbria Integrated Care NHS Foundation Trust

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES

MATCH is a newly established service designed as a single point of access to streamline access to services. Comprising a diverse team of professionals, MATCH provides clinicians with expert advice and guidance to facilitate appropriate onward referrals.

MATCH is a collaborative partnership between community, ambulance, primary care, and acute services, bringing together a multidisciplinary team (MDT) to support patient care closer to home. The service aims to reduce unnecessary ambulance dispatches, emergency department visits, and hospital admissions, ultimately improving patient outcomes.

MATCH is looking for an Administrator to work in the multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard.

Applicants should discuss their interest in a secondment with their line manager and seek their approval before pursuing the opportunity.

Main duties of the job

As an Administrator in a multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to the highest possible standard. As an Administrator working under the general direction of the Senior MATCH Coordinator, undertake a range of administrative duties. Develop and maintain administrative systems, procedures, and records to enable the team to deliver effective health and social care services and to ensure that the office environment is safe, appropriately maintained, and equipped. You will be required to participate in a rota to provide cover initially between 10:00 and 18:00 Monday to Friday. There is an aspiration that the hub operating hours may extend to working 08:00 to 20:00 to include weekends at some point in the future.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

1. Being a clinically led organisation
2. Quality and safety at the heart of our Trust
3. A positive patient experience every time
4. A great place to work
5. Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• GCSE Maths and English or equivalent
• NVQ2 in Business Admin or equivalent relevant business subject
• ECDL or equivalent

Experience

• Able to demonstrate previous office experience
• Able to demonstrate experience of regular working with electronic management information systems
• Able to demonstrate ability to work without direct supervision
• Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
• Experience of health or social care environments

Knowledge

• Able to demonstrate understanding of office procedures and relevant statutory regulations
• Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
• Able to demonstrate understanding of issues related to confidentiality
• General understanding of relevant legislation eg Data Protection, Health and Safety
• Knowledge and experience of using EMIS
• Familiarity with patient administration systems
• Knowledge of health and social care systems across Cumbria

Skills and Aptitudes

• Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
• IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
• Flexible and versatile approach to meet the needs of the service and environment.
• Able to work alone and as part of a team
• Proactive and positive attitude to problem solving
• Proactive and positive attitude to change
• Diligent and motivated

Personal Circumstances

• Able to travel independently of public transport
• Able to work 7 days per week 08:00 to 20:00
• Able to work at different locations to provide holiday/sickness/vacancy cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

£24,071 to £25,674 a year per annum, pro rata