MASH Administrator (Band 3) - MASH - Cambridgeshire Community Services NHS Trust

Employer: Cambridgeshire Community Services NHS Trust

Employer type: NHS

Site: Across Bedfordshire

Town: Bedford

Salary: £24,071 - £25,674 per annum, pro-rata

Salary period: Yearly

Closing: 27/11/2024 23:59

Interview date: 06/12/2024

MASH Administrator

Band 3

Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.

We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy.

Job overview

The post holder will be responsible for the administrative tasks within the local Multi Agency Safeguarding Hubs (MASH) procedures, supporting the Health Practitioners to meet the MASH statutory time frames.

The role will support a range of complex and sensitive administrative functions to ensure the effective and timely access to information for staff in the MASH and for the storage and sharing of information between MASH and other professionals.

Please note that should we receive a high number of applications, we reserve the right to close the advert earlier than advertised.

Main duties of the job

1. Provide an effective administration support service to the Health Practitioners in the MASH.
2. Monitor incoming work on behalf of the Health Practitioners within MASH, ensuring work is received with all of the appropriate information and is effectively prioritised for the Practitioners.
3. Independently manage requests for information queries which do not require clinical input.
4. Gather information for MASH enquiries and at times for strategy discussions within own level of competency and provide this to the MASH Band 6 Nurses to complete their analysis and submit to the local authority MASH. This will be undertaken within the timescales directed by the processes within each MASH provision.

Working for our organisation

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Detailed job description and main responsibilities

1. Receive and manage the timely administration of referrals including:
1. Ensuring all referral information is available to clinician;
2. Finding and registering service users on SystmOne (S1);
3. Updating Groups and Relationships on S1;
4. Uploading documents to S1 following clinical review;
5. Supporting follow up calls and actions.
2. Manage tasks and maintain good housekeeping on the IT Safeguarding system.
3. Develop and implement a system to ensure that communications from named individuals, where a response is required, is monitored and responses followed up where necessary – including performance management information and planning documents.
4. Co-ordinate the administration of information following various multi-agency meetings and liaise with relevant health professionals.
5. Uploading the meeting notes to S1;
6. Tasking HCP clinicians to inform them;
7. Informing a GP practice or other relevant professionals involved with the child.
8. Provide a high quality and responsive secretarial service and administrative support as an Administrator working within Cambridgeshire Children and Young People’s Health Services.

Person specification

Qualifications

• GCSE English and Maths (grade C) or equivalent
• Level 3 (e.g. NVQ Level 3) qualification in relevant area (e.g. business administration) or relevant experience
• NVQ Level 3 in Customer Service or Business Administration

Experience

• Experience within an administrative role
• Experience of working in a customer service environment
• Experience using Microsoft Office
• Experience of working with children
• Experience of working within the NHS
• Working Knowledge of SystmOne

Skills

• Excellent communication and interpersonal skills & diplomacy
• Effectively prioritises and co-ordinates own work and the work of others
• Wide knowledge of office procedures
• Minute taking

Certificate of Sponsorship

For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website and familiarise yourself with what is required which should assist you in your understanding of the process.

From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

UK Registration

For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website.

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Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.

In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.

ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven’t been successful on this occasion, but keep an eye on our vacancies as a job that’s just right for you may appear!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.