Markets Operations COO Risk and Control Director

Team/Role Overview

Markets Operations represents the evolution and transformation of Operations in the Finance Industry which creates a uniqueness about how we deliver our products and solutions. We take pride and are passionate about our People and our culture. We are invested in you, your experiences, development, and in building a successful career for you at Citibank. We are modernizing everything we do; allowing flexibility and creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organization, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative, Clearing & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivatives, Clearing and Foreign Exchange Prime Brokerage) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are the core of all activity at the Firm and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders such as Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group dedicated to overseeing service performance and strategic partnerships with top tier clients, where we play a key role in supporting global clients to ensure they have a first-class experience when doing business with Citi.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

What you’ll do

This is a senior management role within Markets Ops COO organization. Markets Ops COO comprises of program execution, regulatory and control management, and business execution.

The role holder will sit within the Controls and Reg Management organisation, where they will lead the Operations Controls function for Margin & Collateral Optimization Operations, responsible to set the strategy for oversight over the respective Markets Operations group and to ensure we have appropriate controls, governance, and frameworks in place for execution. The role will combine specialist expertise in Operational risk and controls management, to drive and implement the strategy across Global businesses and regions.

The team’s remit includes:

• Operational Risk Events (ORE) – acting as Escalation Champion within the global function ensuring events are reviewed, documented, and escalated effectively
• Issue Remediation – ensuring remediation plans are thoughtful, fully remediate the issue and are delivered effectively
• Risk & Controls Governance Forums – chair Global Risk & Control forums and actively partake in wide range of Risk & Controls Governance meetings throughout the org
• Risk Identification & Control Reviews – proactively lead targeted reviews to identify areas of risk and remediation required
• Lessons Learned – perform holistic read across of ORE to ensure themes and lessons are understood and implemented within Markets Operations
• 2nd/3rd Line of Defence Engagement- ensure effective communication channels between the 3 Lines of Defence, acting as Risk & Control SME for Markets Ops
• Advisory – act as trusted advisor to Senior Operations Management on all matters relating to Risk & Controls impacting their operations unit

Specifics of the role include:

Organizational Oversight:

• Overseeing and leading daily core team, maintaining a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation.
• Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required.
• Identify opportunities to streamline and re-align processes to ensure an optimal organizational structure for best-in-class risk management of Operation functions.
• Participate in senior regulatory governance forums as required. Help drive comprehensive KPIs/Metrics for senior executive consumption – for each product and function, working in close partnership with the product Leaders.
• Analyse metrics for trends and lessons learned.
• Partner with the Ops product leaders to understand and update process flows, controls, challenges and potential solutions and present opportunities to senior management.

What we can offer you

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group: Risk Management

Job Family: Business Risk & Control

Time Type: Full time

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