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Marketplace Customer Service Advisor
EVO Group
Normanton and Altofts
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Marketplace Customer Service Advisor to ensure exceptional service for customers. In this role, you will be the first point of contact for customer queries and returns while liaising with major marketplace platforms. Your expertise in customer service and communication will be vital as you manage inquiries and ensure customer satisfaction. Join a dynamic team where your contributions will directly impact customer experiences and drive success in the marketplace. If you are passionate about providing top-notch service and thrive in a fast-paced environment, this opportunity is perfect for you.
Qualifications
- Experience in customer service roles is essential.
- Strong communication skills to handle customer inquiries.
Responsibilities
- Dealing with customer queries and ensuring satisfaction.
- Managing returns and responding to marketplace inquiries.
Skills
Tools
Job description
Reporting to the Account Manager, you will be the first point of contact to the Customer, ensuring they receive a professional service, and being responsible for Customer Queries, Returns and liaising on several Marketplace Platforms including Amazon, eBay and OnBuy.
- Dealing with Customer Queries
- Managing Returns
- Responding to Marketplace inquiries
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