Marketplace Consultant, Strategic Account Services

DESCRIPTION

More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store. Expansion countries are currently in the process of intensifying their efforts, creating a dynamic and fast-paced environment to operate in.

With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services team aims to leverage the full potential of each Amazon Seller. Our team provides strategic consultancy using a data-driven, collaborative, and customer-focused approach to support Sellers to achieve their goals. Our holistic service offering addresses advice on topics such as International expansion, Portfolio Optimization, Fulfilment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help Sellers to solve their most pressing operational challenges.

As a Marketplace Consultant, your core role is to support your Sellers to drive their business growth and program satisfaction by working backwards from their goals and developing a jointly aligned roadmap. You will build a relationship with them and use your analytical know-how to proactively identify and provide advice on opportunities for their Amazon account.

WHERE WE NEED YOUR EXPERTISE:

1. Seller Management: Simultaneously manage a portfolio of 10-12 Sellers to develop individual strategies, manage timelines, expectations and own communications.
2. Run Business Analyses: Produce business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data.
3. Consultancy: Use your comprehensive Amazon knowledge to understand Sellers' needs and leverage our solutions for their priorities.
4. Support Execution and Operational Troubleshooting: Support your Sellers by guiding the execution of strategic plans, answering ad-hoc questions, and helping overcome operational and subject-specific challenges.
5. Build Relationships: Gain the trust of each managed Seller by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders.
6. Coach: Dedicate time to educate each Seller about Amazon's solutions and news to enhance each Selling partner's knowledge about Selling on Amazon.
7. Business Reviews: Prepare and present performance deep dives to facilitate a monthly discussion around business progress, current challenges, and strategic plans with your Selling partner.
8. Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfilment by Amazon, Hiring, Tools, Deals and a lot more.
9. Develop Specific Local Requirements: Ensure that standardized processes are adapted to the needs of Sellers in this country.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent.
• Experience in account management, whether in ecommerce or another relevant industry.
• Strong analytical skills allowing the interpretation of complex data sets using Microsoft Excel.
• Strong presentation skills and the ability to influence stakeholders.
• Excellent written and verbal communication.

PREFERRED QUALIFICATIONS

• Experience influencing at all levels within an organization, particularly at the executive level.
• Experience with MS Office Suite, CRMs (Salesforce) and other systems.
• Experience in exceeding customer expectations and account management targets.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.