Marketplace Consultant, Strategic Account Services

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Marketplace Consultant, Strategic Account Services

DESCRIPTION

Since 2000, Amazon has offered virtual shelf space to individuals and companies of all sizes, helping businesses reach hundreds of millions of customers every day, worldwide.

The Amazon Essentials Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a Strategic Business Consultant, you will advise a portfolio of 15 -20 businesses and help them grow fast by mastering the fundamentals of selling on Amazon.
Given the early stage of this program (founded 2021), you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues on a national and European level.

Job Summary:
Are you interested in innovating to deliver a world-class service to Amazon's Selling Partners? SAS program seeks to improve the customer and Selling Partner experience on Amazon by working directly with Selling Partners to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve seller engagement and satisfaction and enable scalable growth solutions through direct cooperation with our teams across the EU.

SAS Essentials is seeking a dynamic and motivated Strategic Business Consultant to develop Selling Partners and to help grow our newly launched Paid Services programs. Our Starter program is a growth service targeting new and innovative sellers in the early stages of growth. These sellers span a wide range of categories from fashion to consumables. The Strategic Business Consultant is responsible for working with a group of 15 Selling Partners, offering support with creative marketing and advertising, optimizing supply chain, and strategizing deal plan to drive sales. You will also be responsible for recruiting and onboarding Selling Partners to this new service and will be their primary point of contact. This is an opportunity to shape a key new growth program in Amazon's EU marketplace and support the growth of our small and medium Selling Partners.

The Strategic Business Consultant will be responsible for building long-term relationships with decision makers. Given the early stage of the SAS Essentials program, you will also be responsible for developing key processes, tools and content for this new service. You will work closely alongside colleagues in Europe, and have many opportunities to develop your career at Amazon.

The ideal candidate must be comfortable influencing senior external stakeholders, have a track record of using data and tools to drive business growth and be comfortable operating in an ambiguous environment given the early stage of the SAS program and the wide spectrum of Selling Partners.

What Our Marketplace Consultants Say About the Role:
•"We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across Europe to develop our Essentials program as we deliver it."
•"As a Marketplace Consultant we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics."
•"As a Marketplace Consultant, I have the opportunity to work with 15 - 20 small and medium enterprises within the Amazon Marketplace. I am able to get to know each of the selling partners I work closely with and support them in their strategic growth."

Key job responsibilities
•Manage a portfolio of 15-20 Selling Partners within Fashion, Grocery, and more to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
•Recruit: Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
•Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
•Implement and track metrics for recording the success and quality of the sellers in your Selling Partner portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
•Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
•Understand and utilize CRM tools, such as Salesforce to track all pertinent account information and sales progress.
•Prepare and deliver business reviews to your clients
•Develop a thorough understanding of the Amazon Marketplace ecosystem
•Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.

BASIC QUALIFICATIONS

For this position, we expect:
•BA/BSc degree or equivalent experience including 1+ years of sales or account management experience in E-Commerce, retail technology, SaaS, or software.
•Strong analytical skills including Microsoft Excel.
•Proven ability to successfully influence at all levels within an organization, particularly at the executive level.
•Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach.
•A passion for developing an engaging customer user experience and ability to translate customer needs into business and product requirements
•Superior communication and presentation skills.
•Ability to thrive in an ambiguous environment
•Fluency in English

PREFERRED QUALIFICATIONS

•Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary
•High attention to detail and the management of multiple, competing priorities simultaneously
•Sound business judgment, proven ability to influence others.
•Experience using Salesforce.com or other CRM tools.
•Creative, takes initiative and can constructively advocate on behalf of the customer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

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