Marketing Specialist - Customer Experience Centre

Location: Newbury HQ + Hybrid working
Salary: Competitive + Vodafone Benefits
Hours: Full time (37.5 hours per week – Mon to Fri)

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?

Customers are at the heart of everything we do at Vodafone - we want to equip them with knowledge and insights on the latest technologies and innovation to help them transform their business. The Customer Experience Team runs both physical (in Newbury and Wimbledon) and virtual Discovery Sessions, where we look to create the future with our customers.

As a CEC (Customer Experience Centre) Marketing Specialist, you will oversee the running of Discovery Sessions with our Vodafone Business customers, managing the whole process from bookings through to preparing and delivering the content. You will drive customer outcomes, using innovation and new technologies to help you do so. You will confidently deliver interactive presentations, whilst also facilitating sessions comfortably end-to-end.

Key accountabilities:

• Organising, planning and leading engaging customer workshops with public and private sector organisations across Vodafone Business in both virtual and physical settings.
• Helping drive sales revenue through the centre by validating new opportunities and ensuring workshops enable opportunities to progress. This includes upholding and developing robust reporting to show sales and pipeline generated and driven by the innovation sessions.
• Preparing and delivering short future-focused presentations and product/solution demonstrations across the whole strategic portfolio.
• Creating, iterating and developing customer journeys and storyboards that showcase our products and services in a bespoke way for the customer.
• Working cross-functionally with Product, Marketing, Sales, Go-To-Market etc. to develop new content, demonstrations and resources for creating bespoke customer workshops.
• Constantly gathering a variety of feedback from both customers and the sales community, to review and adapt processes to improve the customer experience, drive through more revenue and ensure NPS remains high.
• Shaping the future of customer engagements by continually reviewing market insights and new technologies to deliver market leading innovative session experiences that will surprise and delight our customers.

Who are we looking for?

• Ability to operate at a fast pace and quickly learn information which can be relayed back in presentations/demonstrations.
• A strong desire to deliver the best possible customer experience through iterating and improving processes.
• Good business awareness and an understanding of how solutions can aid business efficiency and effectiveness.
• A confident presenter and articulate communicator.
• A self-starter, with excellent organisational skills and facilitation experience.
• Excellent written and verbal communication skills; good stakeholder management and team player.

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.

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