Marketing Social Media Customer Care Representative

At Regions, the Marketing Social Media Customer Care Representative provides the best customer care experience on Regions’ corporate social media channels to customers and prospective customers.

Primary Responsibilities

• Monitors social media activity and engages with customers and prospects on issues affecting the customer experience with Regions Bank.
• Provides best-in-class customer service via social media and email interactions, and over the phone to current and prospective Regions customers.
• Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of bank products and services.
• Takes responsibility for all aspects of the customer experience including sales, servicing, and issue resolution over social media, phone calls, and email.
• Looks for opportunities to engage with social media fans and followers, in addition to ongoing monitoring of social media trends, news, and updates as it pertains to our industry and competitors.
• Works within the Social Media Management Software to monitor brand interactions and publish social media responses.
• Follows through on customer inquiries, requests, or complaints including escalating customer issues to the appropriate group if the situation cannot be resolved by our team.
• Assists Social Media leadership team with content development and reporting as needed.
• Completes all required documentation to meet client needs.
• Occasionally acts as a resource for associates with less experience.

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED.
• Three (3) years of experience in customer service, preferably in a sales environment.

Preferences

• Prior experience in customer service.
• Prior experience in a contact center and/or branch environment.
• Prior experience in banking and/or finance.
• Prior experience utilizing and working with social media.

Skills and Competencies

• Ability to learn additional systems and platforms as needed.
• Ability to multitask, prioritize, and problem solve effectively in a professional, friendly, and engaging manner.
• Ability to research, analyze data, and derive facts.
• Ability to work under moderate guidance.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
• Strong verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

Candidates who are bilingual (Spanish and English) are encouraged to apply.

Position Type

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location, and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

39,000.00 USD - 47,020.00 USD

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive, and recognizes that "one size does not fit all". Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time.
• 401K with Company Match.
• Medical, Dental, and Vision Benefits.
• Disability Benefits.
• Health Savings Account.
• Flexible Spending Account.
• Life Insurance.
• Employee Assistance Program.

Location:

Birmingham, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer / Disabled / Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.