Marketing Operations Assistant

Description

Welcome to KFC

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

KFC UK & Ireland is looking to bring on board a talented and ambitious Marketing Operations Assistant. We want someone who not only LOVES chicken but has a real passion for growth and delivering winning results.

Our ambition is to be the undisputed chicken champions. Marketing Operations play a key role in this through the delivery of national campaigns and marketing communications into all in-restaurant and digital touchpoints, including digital kiosks, the KFC App, KFC website, and Delivery Aggregators.

From developing campaigns with our internal teams to briefing our agency partners, you will manage the seamless delivery of digital and e-commerce campaigns for each launch, ensuring all KFC customers can order with us with ease.

What you’ll do

As a Marketing Operations Assistant, you will report to the Marketing Operations Manager and be in charge of delivering flawless execution of our national campaigns for UK & Ireland restaurants, including:

1. Building strong relationships with internal departments (brand, finance, operations, and tech) to deliver ‘right first time’ digital campaigns each season.
2. Working with world-class and award-winning agency partners, supporting the marketing team and tech from briefing through to execution of any e-commerce assets.
3. Management of the approvals and sign-offs for all e-commerce and digital assets within agreed deadlines.
4. Briefing tech on the requirements and setup for products on digital channels to ensure all campaigns are launched on time in full.
5. Testing the launch of products and campaigns on digital channels to ensure the setup meets your expectations and business needs.
6. Championing a Test & Learn mindset, with the ability to adopt best practices, and implement performance optimizations post-campaign go-live if required.
7. Supporting cross-functional teams and the marketing operations manager with ad hoc requests, Test & Learn Campaigns, and/or creative updates for in-restaurant.
8. Tracking implementation and delivery of ad hoc campaigns with our agency partners and raising any blockers and interferences that prevent ‘right first time’ delivery.

Experience

You have strong partnership skills, an important skill in this role as you partner with our agency partners, internal teams, and franchisees. You have experience working in a fast-paced environment, ideally in a retail, QSR, or restaurant environment. You are well-versed in Microsoft Office programs, and you take on Microsoft Excel like a pro! A bonus if you have experience in delivering digital or e-commerce campaigns on digital channels using content management systems, Jira, and Monday.com.

ABOUT YOU

You enjoy working with people and have the ability to form strong relationships with different members of the team. You’ll be extremely organized and tenacious to flawlessly implement national campaigns on our digital channels, within a fast-paced and reactive environment. You have a good attention to detail – nothing will ever escape those meticulous eyes of yours! You must be self-motivated and able to manage your workload and priorities at pace. You would consider yourself highly organized! You are hungry to learn and are proactive with your own development. You are someone who will take the opportunity to learn from some of the best marketers in the business. And finally, you bring high energy, enthusiasm, and your own special secret recipe to the KFC Marketing team culture.

Be Original.

At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference, and have fun.

Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

You’ll work with colleagues who all bring their originality to the table: their energy, spirit, and sizzle make every day high flyin’ and high fryin’.

As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

1. Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirements, travel across the UK & Ireland may be required.
2. Generous pension with up to 11% company contribution.
3. ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.
4. Live Well Days – 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
5. You can buy or sell up to 5 extra days of your core annual leave allowance each year.
6. After 5 years’ service, annual holiday allowance increases to 30 days.
7. Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
8. Wellness – We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programs, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.
9. Private healthcare, including access to Digital GP, with the option to increase to include family cover.
10. Flexible and Voluntary benefits including Dental Insurance, Health Screening, and Gym Discounts.

Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind. Study Support may be available for job-related qualifications. Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times. Colleague Discount – If you love KFC as much as we do, you’ll receive a 25% discount.

Our Commitment to You

Our customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities, and members of the LGBTQ+ community.

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you’d like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Don’t tick all the boxes? Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.

Due to the volume of applications we have received, we will be closing the role on 19/11/2024.