Marketing Controls Manager

M&S; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

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Job Description

The Marketing Controls Manager will own the marketing controls landscape including Financial Promotions and ensure M&S Financial Services communications are compliant and deliver good outcomes for customers, in line with Policies and Controls.

As an accountable compliance SME in financial promotions you will provide advice to marketing managers, oversee the approvals process and controls landscape, and provide approvals for marketing materials. You'll also feed into broader governance processes to ensure First Line risks and controls are closely monitored, documented and escalated appropriately.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What You'll do

• Accountable for overseeing marketing controls for our First Line team and ensuring Policies and Controls are implemented correctly. This includes oversight of marketing owned risks and controls, remedial action and leadership for monthly Marketing Control Board.
• Providing "early engagement" consultancy to Marketing Campaign Managers that ensures ideas are explored within the realms of the regulation. Integrating compliance thinking into creative development process.
• Responsible for marketing collateral approvals ranging from external media (PPC, OOH, social media) to owned channels (emails, on-site banners, in-store POS) ensuring that all materials meet FCA and ASA expectations, deliver fair outcomes for customers and protect M&S from reputational risk.
• Ownership of approvals process including Diligent platform.
• Providing thought leadership and expertise on FS industry principles including FCA, ASA, HMRC, Consumer Credit etc. Ensuring knowledge is kept fresh and up-to-date through regular and thorough CPD.
• Assisting training and continuous professional development for the First Line marketing team.
• Providing recommendations for in-house Controls improvements to ensure "best in class" processes.
• Working alongside Second Line Compliance colleagues to ensure monitoring, testing and audits are completed successfully and routinely, creating action plans where necessary.

Who you are

• Significant experience working in Financial Services, preferably with experience working with consumer credit.
• Significant experience working directly with Financial Promotions.
• Demonstrable knowledge of regulations, laws and codes of conduct relating to financial promotions including the FCA COBS, ICOBS, and CONC financial promotion rules; Advertising Standards Authority and the Committee of Advertising Practice Codes of Practice, and Consumer Duty.
• Excellent stakeholder management, working with a range of internal and external colleagues.
• Sound knowledge of a range of marketing channels.
• A clear customer focus, with ability to provide guidance that prioritises good customer outcomes.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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