Marketing and Customer Experience Manager

Marketing and Customer Experience Manager

Up to £40,000 per annum (DOE). Predominately Monday to Friday role; however, flexibility will be required at weekends for business needs.

Are you a perfectionist who thrives on ensuring the highest levels of satisfaction and experience for your guests? Do you enjoy using your skills to create a thriving and successful working environment? If this is you, we have the perfect position for you as the Marketing and Customer Experience Manager to join our team working across 10 sites in Midlands and Liverpool for our client, Jaguar Land Rover.

We connect workplaces to mindful, flavourful & planet-positive catering. At Eurest, we are the experts in workplace catering, operating in over 700 workspaces every day. We know that fuelling employees throughout the day can help to sharpen their thinking, nourish their bodies and minds, and ultimately, motivate them to perform at their best. Our workplace food experiences are driven by our promise to live more sustainably and responsibly, working towards our goal of net zero by 2030.

More about the role:

As the Marketing and Customer Experience Manager, you will be responsible for the following areas:

1. Support the Marketing, ensuring they have a compelling proposition for driving sales and revenue targets.
2. Lead digital for the sector including management of agencies, website content, content creation (social media, white papers, videos, etc.).
3. Marketing Calendar and activity plan to drive sales and revenue targets.
4. Develop a comms strategy aligning with the overall Eurest sector.
5. Support client events.
6. Support menu communications: new launches, concepts, and limited-time menus.
7. Instigate and support promotions and offers to drive revenue, engagement, margin, and footfall.
8. Driving insight on competitor activity and communicate market insights internally.
9. Drive revenue and margin by supporting the creation of a data-driven performance and measurement culture in the contract.
10. Own and champion our 'Did we make you smile?' programme so customer expectations are met, exceeded, or realigned.
11. Report & review service level gaps & lead customer experience strategy/improvement project plans to deliver on this.
12. Define and implement standards/procedures for ensuring optimal customer experience.
13. Sharing all updates to customer journeys and customer insights.
14. Lead team engagement strategy and activities.

About You:

3+ years plus proven track record of driving growth through Marketing for consumer and/or B2B brands. Collaborative approach with an ability to demonstrate successful campaign management. Data Driven, commercially literate. Supplier management and knowledge of print and digital asset creation. Microsoft Office proficiency, in particular Excel and PowerPoint.

About Us:

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

1. Financial wellbeing programme and preferred rates on salary finance products.
2. Aviva Digicare – Free annual healthcare check.
3. Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical, and Consultant appointments for you and your family.
4. Pension scheme and Life Assurance.
5. Employee Assistance Programme.
6. Holiday purchase scheme.
7. Sharebuy Scheme.
8. Recognition awards including Be a Star peer recognition and Long Service Awards.
9. Employee networks created and led by employees for employees.
10. Exclusive Benefits & Wellbeing site (Perks at Work).
11. Entertainment, Health & Wellbeing, and Travel discounts.
12. Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards.
13. Vodafone discounts.
14. On-going training & development and career pathways.

We’re people-powered at Eurest. It’s an understatement to say that we’re passionate about what we do, which is why we’re committed to attracting the best and brightest people to join us – could that be you? Find out what makes joining Eurest so exciting.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!