Manpower | IA Welfare Officer - Banbury, Oxfordshire

Department: Contingency Operations
Location: Banbury, Oxfordshire based at a fixed Initial Accommodation site (Some travel may be required based on business need)
Reporting to: Initial Accommodation Team Leader
Contract Type: Permanent
Hours of Work: 40 hours per week - working a shift pattern including some nights and weekends based on a 6-week shift pattern.
Salary: £31,475.00 per annum
About the Role:
We are seeking a motivated and compassionate Initial Accommodation Officer to join our team. You will play a crucial role in providing support and guidance to Service Users residing in our initial accommodation facilities. This role requires a proactive and empathetic individual with excellent communication and interpersonal skills.
Key Responsibilities:
Service User Support:

• Manage a caseload of Service Users, providing guidance and support.
• Conduct regular welfare checks and address any concerns promptly.
• Signpost Service Users to essential services (GPs, shops, support agencies).
• Ensure the safety and well-being of all Service Users and staff.
• Address safeguarding issues in accordance with company policy.

Accommodation Management:

• Conduct regular inspections of accommodation and report any maintenance issues.
• Ensure property standards are maintained and comply with health and safety regulations.
• Manage inventory and ensure the upkeep of accommodation facilities.

Operational Excellence:

• Ensure compliance with all contractual obligations and statutory regulations.
• Participate in service improvement initiatives.
• Maintain accurate and up-to-date records of all activities.
• Liaise effectively with colleagues, stakeholders, and external agencies.

Stakeholder Engagement:

• Build and maintain positive relationships with Service Users, colleagues, and external stakeholders.
• Attend relevant meetings and represent the company professionally.

Essential Skills & Experience:

• Experience of working with vulnerable adults or in a customer service environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Ability to work flexibly, including some evening and weekend shifts.
• Proficient in Microsoft Office Suite.

Desirable Skills & Experience:

• Experience working in a residential setting.
• Knowledge of safeguarding procedures.
• Experience of working with diverse communities.

Benefits:

• Competitive salary (£31,475.00 per annum)
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

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