Manheim SureCheck Account Manager

Location: Harlow, England
Sector: Automotive
Salary: £50,000.00 per annum

Automotive Account Manager Required in Harlow, Essex - Hybrid Working.

• Hours: Monday to Friday 9.00am to 5.00pm home based, but also in the office at least a couple of days a week.
• Salary: circa £50,000 p.a.
• 20 days annual leave increasing with length of service (plus Bank Holidays).
• Enhanced sick pay.
• Pension contributions 4% employee and 4% employer.
• Life Assurance 4 x basic salary.
• Access to discount platform with over 800 retailers.
• Employee wellbeing hub.
• Cycle to work scheme.
• Contract: Full Time, Permanent – Hybrid.

Our client is a market leading company providing award-winning automotive warranty and insurance products. They are actively looking to hire an Automotive Account Manager. In this role, you will have overall account management responsibility of a specific Automotive Company Account.

Key Responsibilities of this role include:

• Developing long-term relationships with Car Auction sites and their customers.
• Liaising between customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs.
• Operating as the lead point of contact for any and all matters specific to your customer.
• Building and maintaining strong, long-lasting customer relationships.
• Developing a trusted advisor relationship with key accounts, stakeholders, and sponsors.
• Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasting and tracking key account metrics, identifying growth opportunities.
• Assisting with high severity requests or issue escalations as needed.
• Providing effective communications with relevant Auction site operation personnel regarding all aspects of the product and services.
• Providing advice and support to the internal operations team including claims, Central operations, and complaints, and formulating written responses.
• Maintaining complete records of contacts and actions.
• Completing performance reviews with the client and providing feedback to the Internal Operations team.
• Ensuring all KPIs are relevant and are being worked to and that company service levels are adhered to.
• Working with the Chief Operations Officer to provide detailed workflows and reports.
• Negotiating commercial decisions and settlements with relevant parties where requested.

Regulatory Conduct Requirements: In addition to the responsibilities outlined, this role is subject to the following Conduct Rules which are applied to individuals in firms authorised by the Financial Conduct Authority.

Attributes our client is seeking for the Automotive Account Manager role:

• Extensive knowledge of the automotive and/or insurance industry.
• Technical qualification in Vehicle Mechanics.
• Strong negotiation skills.
• Excellent communication skills.
• Approachable, organised, resilient, methodical.
• A solution provider.
• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation, including executive level.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.

If this Automotive Account Manager vacancy interests you, please contact Louisa Coggs at Perfect Placement now! Please attach a current copy of your CV and contact details to your application and ensure you are available to be contacted by phone during the working day.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.