Manager, Workplace Services

iPipeline; Winchester; On-site; GBP 40,000 - 80,000; Full time

Job description

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000 indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

Job Summary:

The Workplace Services Manager oversees the operations, maintenance, and strategic planning of our global campus, which includes seven offices across the USA, Canada, and the UK. This role requires a hands-on leader who can collaborate with local site leaders to understand and address specific regional needs while driving efficiency and consistency across all locations. The Facilities Manager will ensure our offices provide a safe, well-maintained, and productive work environment that aligns with our company’s culture and operational goals.

Job Responsibilities

• Global Facilities Oversight: Manage the operations and maintenance of seven offices across multiple countries, ensuring consistency in service levels, safety, and workplace experience.
• Collaboration with Site Leaders: Partner with local site leaders to understand specific office needs and challenges, tailoring facility solutions accordingly.
• Proactive Space Planning: Anticipate future employee needs in the facilities space by analyzing workforce trends, office utilization, and company growth plans.
• Vendor & Contract Management: Oversee third-party service providers for maintenance, security, cleaning, and office supply contracts, ensuring cost efficiency and high service quality.
• Workplace Safety & Compliance: Ensure all facilities meet local regulations, health and safety requirements, and environmental standards.
• Budget & Cost Control: Develop and manage facilities budgets, optimize operational expenses, and identify cost-saving opportunities without compromising service levels.
• Sustainability Initiatives: Implement environmentally friendly workplace practices and energy-saving measures to align with corporate sustainability goals.
• Emergency Preparedness & Risk Management: Develop and maintain business continuity plans, including emergency response procedures and crisis management strategies.

Qualifications

Technical Competencies

• Multi-Site Facility Management: Ability to oversee the daily operations of multiple offices, ensuring workplace efficiency and consistency.
• Vendor & Contract Management: Proficiency in negotiating and managing service contracts for facilities-related vendors.
• Health, Safety, & Compliance: In-depth knowledge of applicable local and industry-specific safety and environmental standards for workplace environments.
• Workplace Planning & Optimization: Experience in forecasting space needs, employee growth trends, and hybrid workplace models.
• Facilities Budgeting: Ability to develop and manage operational budgets, track expenses, and identify cost-saving opportunities.
• Sustainability & Energy Efficiency: Implementing green initiatives, energy-saving measures, and corporate sustainability programs.
• Risk & Crisis Management: Development of emergency response strategies, including disaster recovery planning.

Education, Knowledge, Skills, and Abilities

• Typically requires a bachelor’s degree in business, IT, or a related field (or international equivalent).
• Typically requires 10+ years of relevant experience in facilities management, preferably in a multi-site or global setting.
• Strong leadership and stakeholder management skills, with the ability to work cross-functionally.
• Experience managing vendor contracts and optimizing facilities budgets.
• Knowledge of workplace health, safety, and compliance regulations across multiple regions.
• Ability to forecast workplace trends and implement proactive space management strategies.
• Excellent problem-solving skills, adaptability, and a hands-on approach.

Benefits

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.