Manager, Specialist Sales, SME Solutions UK&I | London, UK

Manager, Specialist Sales, SME Solutions UK&I

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary
Manager, Specialist Sales, SME Solutions UK&I
Overview: The Manager, Specialist Sales is dedicated to the UK&I division and drives commercial success and market penetration of our products and solutions in their market. This role sits at the intersection of sales, product management, and customer engagement, ensuring that our solutions meet local market needs while aligning with global and regional business objectives. This role will have a dotted line reporting into the Director, Customer Solutions Architect in the Customers Solutions Center in the UKI to ensure customer centricity and combining products into holistic customer propositions.

As a Manager, Specialist Sales, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, and SME product positioning. You will work closely with Account Management and Business Development teams, SME regional product managers, Customer Solutions Center in UKI, and key market stakeholders to develop and execute go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction.

Key Responsibilities

1. Sales & Revenue Growth: Drive sales of SME products, solutions, and related services and initiatives within the market, in line with GDV and revenue targets.
2. Adapt and Localize: Adapt and localize solutions and go-to-market approaches to ensure alignment with local market needs, regulatory requirements, and customer preferences, maximizing relevance and commercial success.
3. Proactively Identify Growth Opportunities: Analyze market trends, customer needs, and performance, and drive strategic initiatives to execute on the SME agenda, ensuring sustained business growth and expansion and market leadership.
4. Customer Engagement: Actively engage with both clients and prospects to drive conversations and initiatives that advance the SME agenda.
5. Pipeline Management: Own the end-to-end pipeline management, ensuring full accountability for tracking, execution, and delivery of opportunities.
6. Performance Analysis: Track and analyze key KPIs, ensuring alignment with business objectives and implementing actions to drive continuous improvement.
7. Collaboration with Internal Teams: Work cross-functionally with Mastercard Sales, Services, account management, Marketing, and product teams to ensure successful product launches and sales enablement.

Required Skills

1. Master's Degree/Business or Engineering School.
2. Account management skills and/or sales experience.
3. Strong expertise in the payment industry on issuing, acquiring, consumer, and corporate sides.
4. Proven ability to develop and successfully implement quantifiable business plans.
5. Proven track record of achievement and expertise in this domain.
6. Previous experiences in specialized sales, corporate banking, and/or consulting.
7. Ability to work with many people with different backgrounds in complex organizations.
8. Entrepreneurial mindset with the ability to make things move forward.
9. Analytical skills combined with operational experience.
10. Fluent in English, at least one additional language desirable.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.