Manager, Salesforce Functional Lead - Life Sciences, Deloitte Digital

Deloitte LLP; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job description

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society.

We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future?

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are seeking an experienced and highly motivated Salesforce Functional Lead with a strong background in the Life Sciences industry, proven experience leading delivery teams, and familiarity with Veeva CRM. This individual will play a critical role in leading the design, implementation, and ongoing support of Salesforce solutions, including the migration of clients from Veeva CRM to Salesforce Life Science Cloud. The ideal candidate possesses a deep understanding of Life Sciences processes and can translate business requirements into scalable and compliant Salesforce solutions, while effectively managing and motivating delivery teams.

Business Analysis & Solution Design

• Collaborate with business stakeholders across different functions to gather and analyse requirements for Salesforce solutions.
• Lead a team to design and document scalable and compliant Salesforce solutions, data models, workflows, and user interfaces, specifically tailored to Life Sciences needs. This may include working with or integrating Veeva CRM.

Roadmap planning

• Current and target state process design, and how this is enabled by Salesforce Life Science Cloud.
• Stay abreast of industry best practices and Salesforce product releases, evaluating and recommending new features and functionalities to enhance business processes.

Delivery Leadership

• Lead and manage a team of Salesforce professionals, including developers, consultants, and analysts.
• Provide technical guidance and mentorship to team members, fostering a collaborative and high-performing environment.
• Manage project timelines, risks, budgets, and resources, ensuring on-time and within-budget delivery of Salesforce solutions.

Business Development

• Lead and support RFP responses and other pre-sales activities.

Connect to your skills and professional experience

Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Strong background in successfully delivering Salesforce projects in Health Care and Life Sciences, in client-facing and team leadership roles.
• Strong experience as a Salesforce Functional Lead or similar role, with a proven track record of successfully delivering Salesforce solutions.
• Strong experience leading and managing delivery teams, using Agile based delivery frameworks.
• Deep understanding of the Life Sciences industry.
• Strong experience in gathering and documenting business requirements, designing and implementing Salesforce solutions across the entire project lifecycle.
• Experience with Salesforce Health Cloud or equivalent is essential and Life Sciences Cloud or equivalent is highly desirable.
• Experience with Veeva CRM and Veeva Vault or equivalent is highly desirable.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience managing relationships with senior leadership within organisations.
• Salesforce certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant or equivalent) are essential.
• Experience contributing to, or leading, RFP responses and other pre-sales activities (e.g. demo setups, pre-sales conversations etc.).
• Proven track record of investment in building high performing, diverse teams to successfully deliver programme goals.
• Ability to travel (potentially abroad) to client sites 80-100% of the time.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.