Manager, Safety Operations Outreach

Manager, Safety Operations Outreach

Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R0039270

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Safety Operations Team is composed of the Law Enforcement Operations ("LEO") and Trust & Safety (T&S) teams. Safety Operations team members are digital first-responders, handling global law enforcement requests for user data and protecting our Snapchatters from content that violates our terms of service or Community Guidelines. Essential to our work is engagement with our global law enforcement community.

This role is on Safety Operations’ Outreach team, which is responsible for educating law enforcement agencies globally on Snap’s safety tools and resources. Working from our London office, this role will focus on law enforcement relationships in the United Kingdom and Europe, acting as an external representative of Snap Inc., tracking the program’s goals and initiatives and collaborating with colleagues to develop and strengthen Snap’s relationships with law enforcement agencies. The Safety Operations Outreach Manager will collaborate across Safety Operations as well as with our Policy, Legal, Product, and Communications teams to help keep Snapchatters safe on our platform, improve awareness of our Safety tools and resources and assist law enforcement. This role is an individual contributor role.

We're looking for a Safety Operations Outreach Manager to join the Safety Operations team in London!

What you’ll do:

1. Develop, maintain and manage strategic law enforcement relationships with particular focus on UK and European law enforcement while assisting in law enforcement relationships globally as needed.
2. Plan and execute educational programs for law enforcement agencies and other audiences on Snap’s policies for reviewing and responding to legal data requests, our Trust & Safety policies and initiatives and generally driving greater awareness of our safety tools and resources.
3. Seek to understand and respond in a timely manner to general inquiries as well as regionally specific concerns of the law enforcement community. Assist in identifying frequently asked questions in order to codify and scale responses.
4. Represent Snap Inc and our Kind, Smart and Creative values in the development and delivery of virtual and in-person presentations globally. This role will include travel in and around the United Kingdom, Europe and possibly elsewhere.
5. Deliver key projects within the Safety Operations Outreach roadmap, including execution; measured progress; and presenting results to stakeholders throughout.
6. Grow a deep understanding of relevant Snap policies and procedures and how our Safety Operations work, allowing you to identify opportunities for improvement and drive change.
7. Collaborate and build strong relationships within Safety Operations and with our cross functional partners including the Legal, Policy, Product Engineering, and Communications teams.
8. Assist in on-call escalations for law enforcement emergency requests, this includes weekends as well as early morning or evening escalations.
9. Help address internal escalations.
10. Model leadership behaviors and serve as an active mentor for others across our global organization.

Knowledge, Skills, & Abilities:

1. Knowledge of the policing community and current trends and challenges in online safety.
2. Accomplished and engaging public speaker.
3. Thrives on connecting with others and building relationships.
4. A phenomenal teammate with demonstrated ability to work closely with others in a manner consistent with Snap’s values and to help where needed.
5. Self-starter who is eager to learn and extremely detail-oriented, with an ability to manage multiple matters simultaneously, think creatively, and accommodate tight deadlines.

Minimum Qualifications:

1. 7+ years of relevant experience working in law enforcement, government or a related field.
2. Bachelor's degree (or equivalent) in criminal justice, political science, sociology, public administration, international relations, or another related area of study.

Preferred Qualifications:

1. Experience working directly with law enforcement in a professional setting, at both the investigator and leadership level.
2. Experience working in Trust & Safety, security and safety, law enforcement, government, or a related field.
3. Experience requesting, viewing and/or analysing data received from technology platforms.
4. Experience leading large scale projects and tracking progress via a project plan.
5. Ability to fluently speak a non-English, European language.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!