Manager, Residential Inbound Sales (Bilingual Spanish)

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquiries within a timely period.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Knowledge of cable and telecommunications products and services
• Ability to work variable hours
• Ability to work a five-day work week which must include one weekend day
• Bilingual: Spanish Required

Required Education

Bachelor’s Degree or equivalent work experience required

Required Related Work Experience and Number of Years

Call Center Management Experience - 5+

Call Center Sales Manager experience - 1

WORKING CONDITIONS

Office environment