Manager, Quality and Compliance

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Manager, Quality and Compliance, Remote, United Kingdom

Client:

Skillsoft

Location:

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

Job Views:

9

Posted:

06.04.2025

Expiry Date:

21.05.2025

Job Description:

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Purpose

The purpose of this role is to ensure that all learner-facing services meet the highest possible quality standards. The role is responsible for business processes, roles, and tools that help to identify potential risk, manage feedback, and our compliance with a range of national and international standards. Educational outcomes and pedagogical styles are an area of particular focus, to ensure our trainers remain current in learning practices, are continuously improving and get regular feedback on their performance.

The role is also responsible for the analysis of customer feedback, drives continuous improvement initiatives, and identifies areas for enhancement ensuring a culture of excellence.

Role Accountabilities

Quality Assurance & Compliance

1. Implement a Trainer Academy worldwide, ensuring consistent working practices for onboarding, skilling, and continuous professional development of our trainers.
2. Prepare quarterly reports that include compliance and contractual performance, identifying data trends, and producing action plans to improve outcomes.
3. Monitor and interrogate performance by analyzing relevant statistical data to inform improvements in aspects of the training community output.
4. Adhere to ISO 9001 where applicable, maintaining our existing accreditation.
5. Ensure the maintenance of country-specific accreditations that enable us to bid for more work, meet local standards, and/or meet local market requirements.
6. Manage training quality through regular standardization, sampling of practice, and collaborative working with Training Managers.
7. Proactively develop systems and reporting that provide insights into performance across all provisions driving quality improvements.
8. Undertake personal research, training, and development to ensure continued expertise in the role in the latest pedagogical styles of delivery.
9. Collaborate with managers on the development of relevant and appropriate curriculum procedures and practices.

Key Performance Indicators

1. Maintain agreed regional NPS, with demonstrable processes in place that identify and respond to changes in scores.
2. High level of learning outcomes and successful completion rates.
3. Ensure 10% improvement year on year on learner feedback volumes.
4. Customer satisfaction rate to exceed 90% in all regions.
5. Implementation of effective professional development programmes for staff.
6. Positive trends in KPIs related to regulatory requirements.
7. Continual achievement of accreditation and compliance standards.
8. Successful integration of learner feedback into curriculum developments.
9. Timely delivery of quality reports and actionable insights.
10. Complaints and queries: SLA of 24hrs response and 5 working days to close.
11. 80% of trainer pool to be identified as ‘meeting’ or ‘exceeding’ expectation, as per observation outcomes and Trainer Delivery Matrix.
12. Quarterly training schedule that supports internal continuous improvement against teaching, learning, and assessment.

Person Specification

1. Educated to GCSE standard or equivalent which must include English and Maths.
2. Educated to degree level.
3. Qualification in a relevant discipline.
4. Qualification in Internal Quality Assurance.
5. 5+ years in Leadership and Management.
6. Evidence of continuing professional development.

Experience

1. Strong research and analytical skills.
2. In-depth knowledge of international industry regulations.
3. Detailed knowledge of business management principles.
4. Working knowledge of relevant software tools and computer literacy.
5. Proven track record of developing and implementing effective quality assurance initiatives, policies, and procedures linked to strategic priorities.
6. Experience of managing and motivating complex, multi-disciplined teams.
7. Demonstrable experience of implementing quality assurance initiatives that support the growth and development of teaching/training personnel.
8. Demonstrable experience of leading on quality standardization.
9. Experience in educational leadership roles.
10. Experience in instructional development.
11. Analytical knowledge and experience in overseeing programme evaluation.
12. Evidence of successful implementation of quality processes related to teaching, learning, and assessment.
13. Experience of working with external partners (awarding organisations/regulatory bodies) to meet standards and improve performance.
14. Experience of supporting organisations to meet the requirements of regulatory regimes e.g. external audit, inspection bodies.

Skills and Attributes

1. Strong leadership and management skills with evidence of developing teams and individuals to support performance and growth.
2. Excellent communication and interpersonal skills with the ability to build relationships and influence a range of internal and external stakeholders.
3. Excellent digital skills, including the ability to analyse and visualise data in a range of formats.

Our Values

We are passionately committed to leadership, learning, and success. We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.

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Created on 06/04/2025 by TN United Kingdom