Manager-Project Governance-ServiceNow Telecom OSS/BSS Domain London

Infosys; London; On-site; GBP 100,000 - 125,000; Full time

Job description

Job Description

Role - Principal Consultant
Technology - Project & Program Governance-ServiceNow(Telecom OSS/BSS)
Location - London, UK
Business Unit - CMTADM
Compensation - Competitive (including bonus)

Your role

In the role of a Principal Consultant, you will anchor the engagement effort for a large ServiceNow transformation and migration programs, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables. You will anchor business pursuit initiatives, client training, and in-house capability building. You will have the opportunity to shape value-adding solutions that enable our clients to meet the changing needs of the global landscape. You will proactively identify opportunities for further expansion or improvement of services delivered to the customer.

Required

• Experience in leading / managing large ServiceNow transformation, migration and support programs
• Understanding of Customer centricity, Telecom BSS/OSS, Integration, Cloud and Migration concepts
• Managing service quality, delivery quality and improvement initiatives
• Knowledge of Agile delivery methodology
• Experience in Pre-sales, program initiation and change management processes

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.