Manager, Professional Development (Paramedic Services)

POSITION SUMMARY

Reporting to the Director, Health Quality Simcoe the Manager, Professional Development provides oversight & leadership for staff recruitment, education, and program development, delivery & evaluation across the Health & Emergency Services Division. This role includes comprehensive education program oversight, which encompasses research and planning, program design and development, coordination, supervision and evaluation, and the promotion of advanced technology and equipment. The individual will work collaboratively with Professional Practice, Paramedic Services, and internal and external partners to ensure an evidence-based best practice approach to education, staff & program development, in support of clinical excellence and client satisfaction. The Manager, Professional Development will collaborate with Long-Term Care and Senior Services to ensure consistency and benefit from cross-departmental collaboration.

DUTIES AND RESPONSIBILITIES

1. Responsible for oversight of the planning, development, delivery & evaluation of continuing and annual education programs ensuring high quality and legislative compliance.
2. Conduct ongoing quality assurance audits of education programs to ensure learning needs, outcomes, and competencies are being met and sustained within operations.
3. Responsible for collaboration with Professional Practice, and paramedic operations staff in the identification, development and support with delivery and tracking of; return to work, clinical remediation & new program specific education initiatives.
4. Engage with internal staff and external contacts, government and non-government agencies, hospitals, the public, etc., to foster and maintain positive relationships.
5. Manage specialty programs, including vaccine delivery, mask fit testing, quality care, student placements, coaching, palliative care, mental health, and peer support.
6. Initiate best practice research to stay current with trends and developments in adult learning and Paramedic Service-related training and equipment.
7. Develop and revise policies and procedures to improve patient safety, efficiency, and process flow in collaboration with Professional Practice and operations.
8. Manage Education coordinators, including coaching, work planning, staff development, and performance management.
9. Engage in staff education related to the implementation of new equipment and/or medical devices in collaboration with Professional Practice.
10. Provide oversight of clinical research initiatives, ensuring quality data collection and timely and appropriate communication of performance metrics.
11. Develop education plans and budgets for review and approval by operations teams prior to submission in the annual department budgeting process.
12. Oversee, and report on the capital and/or operating budget(s) related to education and program development.
13. Participate in organizational and change management initiatives.
14. Participate in division, department, and branch business planning processes and provide input on resource/program requirements.
15. Oversee staff recruitment, orientation processes, and program evaluation across the division.
16. Receive and respond to customer inquiries and complaints related to education and/or clinical concerns in collaboration with Professional Practice and Operations.
17. Implement customer service strategies to ensure that services provided meet corporate standards.
18. Engage with external education institutions to identify opportunities for developing new programs to help recruit human resources.
19. Prepare committee/council reports, briefing notes, and program updates as required.
20. Chair and participate in internal and external committees, meetings, task forces, work groups, community events, and special projects representing the department as required.
21. Comply with provincial and County occupational health and safety legislation, regulations, policies, and procedures.
22. Maintain confidentiality and privacy of information as per applicable Acts.
23. Perform other duties as assigned.

LEADERSHIP COMPETENCIES

• Acts with the Customer in Mind
• Makes Sound Decisions
• Ensures Accountability
• Continuously Seeks to Improve Work Processes
• Plans and Directs Work
• Collaborates
• Leads Teams
• Communicates with Impact
• Develops Self
• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• Completion of a University degree in Adult Education, Leadership, Health Sciences, or a related field, or equivalent work experience.
• Knowledge of Paramedic Service education program requirements.
• Certification in Infection Prevention and Control (IPAC) is an asset.
• Certification or coursework in LEAN, Six Sigma, and/or project management is an asset.
• Training in occupational health and safety regulations is preferred.
• Certification as an Advanced Care or Primary Care Paramedic an asset.
• Completion of courses in adult learning theories and methodologies.

EXPERIENCE

• Minimum five (5) years combined experience as frontline health professional within Paramedic Services including a minimum of two (2) years of management or supervisory experience in clinical or program development.
• Minimum three (3) years experience in the development & delivery of adult education programs within the healthcare sector.
• Demonstrated experience in program development and evaluation including business case preparation & communication of program needs and analysis of program effectiveness.
• Experience building & leading inter-agency teams through to results based on shared vision.

WORKING CONDITIONS

• May be required to physically respond & work in outbreak facilities/environments.
• Typical office conditions with frequent travel requirements within the County.
• Regular office environment.
• Some travel to paramedic stations/Long or as required.
• Hybrid work per discretion of the Director, Health Quality Simcoe and General Manager of Health & Emergency Services.

*Position is eligible for market based increase effective January 1, 2025*