Manager P-8A Service Delivery

Airbus Australia Pacific is a leading aeronautical business employing people across multiple sites in Australia and New Zealand.

At Airbus, you will be encouraged to think bigger. We are driven by our vision to be our customers' trusted partner to fly, succeed, and come back safely every time. We celebrate diversity of thought and are committed to fostering a culture where our people are supported, our teams have the space and tools to be creative, and have the courage to challenge the norm.

About the role

As the Manager P-8A Service Delivery, you will work closely with a dedicated team of technical experts focused on success.

This role is primarily responsible for management and control of the contracted activities required to meet customer's requirements, with the support of various program functions to ensure ‘Best for Defence' outcomes are always achieved across the capability.

The Manager P-8A Service Delivery is the Airbus Program focal point for both internal and external stakeholders for the integrated delivery of contracted services and for all related contractual and associated commercial matters.

Reporting to the Senior Program Manager, the Manager P-8A Service Delivery is responsible for coordinating the delivery of support services by teams/resources to ensure the satisfaction of the customers and stakeholders.

This includes:

1. Prioritisation, coordination, and on-time delivery of integrated support engineering, material support & logistics, and other relevant functional support for both the aircraft and its associated mission and ground systems.
2. Ensuring that the contracted work scope and performance requirements are met effectively and efficiently.
3. Establishment and management of contractual, financial, and delegated commercial processes to ensure the efficient and effective delivery of all contract requirements.

Some of your day-to-day activities will include:

1. Ensure service delivery of Sustainment outcomes on time, first time, every time.
2. Performance monitoring of delivery of Sustainment services by the allocated Functional teams/resources including reporting against contract performance management frameworks.
3. Internal and external stakeholder engagement.
4. Support the identification of growth opportunities and convey identified opportunities to customers and stakeholders.
5. Manage commercial aspects of contract management activity.
6. Manage and administer contracts, including development and delivery of contract changes in accordance with schedules agreed with the Commonwealth, and data management activities related to contract performance.
7. Ensure Prime and Sub-contracts efficiently deliver Program outcomes.

About you

To be successful in this role, it is a requirement to be able to lead and work in a complex multi-discipline team environment, have well-developed stakeholder relationship skills, as well as good verbal and written skills. You will need to work to tight deadlines and comfortably in a continuous improvement work environment. You will also have strong commercial acumen and the ability to achieve an effective balance between corporate and customer requirements with pragmatic, sound, and timely decisions.

The knowledge, skills, and experience best suited to this role include:

1. Experience in people management and leading a united team in the achievement of measurable results and strategic goals.
2. Degree in business or commercial related discipline or similar equivalent relevant experience.
3. Knowledge of operational excellence, managing a service-oriented organisation, and delivering on service targets.
4. Demonstrated knowledge and experience with the commercial management of complex Defence or similar sustainment contracts.
5. Understanding of operational cost drivers and demonstrated excellence in driving cost effectiveness.
6. Relevant financial knowledge of business accounting practices and the business acumen to drive continuous improvement in the delivery of contractual and commercial outcomes.

Why us

The Airbus Group is a global platform for excellence, with network expertise providing our people with the opportunity to be a part of rapidly advancing innovations in engineering and technology to accomplish the extraordinary; making the world a more connected, safer, and smarter place.

Here at Airbus Australia, we offer dynamic and diverse roles as well as a friendly place to work! Some benefits you can expect:

1. Flexible work including options of a 9-day fortnight and other flexible working options.
2. Competitive salary packaging, Employee Share Ownership Plan, Employee health plans including a physiotherapist onsite (some locations).
3. Supportive structures, systems, and processes with a commitment to your development.
4. Values-driven leadership focused on employee and customer experience.
5. Clear operational and strategic objectives with significant future commercial opportunities.
6. Strong links to the broader Airbus global community.

At Airbus, we strive to empower our people to learn, grow, and develop in the way they know best. Airbus is an inclusive workplace where we celebrate diversity and use the strength of our people to create an environment where everyone is included, treated fairly, and with respect. At Airbus, our diversity is what helps to Make It Fly. Airbus is an Equal Opportunity Employer - Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

If this sounds like a role for you, apply now!

Applications close: 02 February 2025

Please note: Position may close prior to close date, so don't delay apply now!

You must be eligible for an Australian Government Security Clearance and have the capacity to satisfy pre-employment medical screening which may include drug and alcohol testing.