Manager of Global Know Your Customer Quality Assurance and Training - Vice President
JPMorgan Chase & Co.
England
GBP 10,000 - 40,000
Job description
The Global Know Your Customer Quality Assurance (KYC QA) organization is seeking a highly talented Vice President to manage both the Specialized Secondary Review testing function and the Support Training team. This role requires expertise in global Anti-Money Laundering (AML) and Know Your Customer (KYC) practices.
As a Manager of Global Know Your Customer Quality Assurance and Training - Vice President in Operations, you will be responsible for supervising the Secondary Review Team’s sampling and testing customer KYC profiles with distinct AML risk factors, completed by the internal team to assess internal quality. Furthermore, you will spearhead the creation of training programs aimed to enhance KYC policy knowledge across the organization. You will report to senior leaders on business-level functions and act as a trusted partner, advising KYC QA leads and business line partners on risk identification and mitigation strategies. You will report to the Global Head of Know Your Customer Quality Assurance and is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.
Job responsibilities
Leads and manages the Specialized Secondary Review team and the Support Training team, ensuring alignment with KYC QA objectives
Develops and oversees the execution of a testing strategy for Secondary Review team to assess quality of AML records tested internally by our global team
Enhances KYC QA program capabilities by identifying and addressing quality issues within the KYC QA team
Provides expert AML and KYC guidance to the KYC QA team and business lines
Oversees the development and delivery of training for new hires and ongoing training for existing staff for annual recertification
Establishes a structured new hire onboarding process, including daily/weekly agendas and access control
Ensures the development of training modules, materials, and operational tools
Reports to senior leaders on the performance and strategic direction of the KYC QA and training functions
Required qualifications, capabilities, and skills
Strong client focus and interpersonal leadership, partnership, and influencing skills
Ability to effectively communicate complex AML policy and operational concepts to both senior management and junior operational staff
Excellent verbal and written communication skills
Ability to support and lead a high-impact team
Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC
Previous AML/KYC Compliance, Audit, or Operations management experience