Manager of Customer Support at eCommerce SaaS Scale-Up

Manager of Customer Support at eCommerce SaaS Scale-Up

Fantastic opportunity to lead and scale an established customer support team and operations with an early-stage eCommerce solution, destined for dizzy heights.

The Company

Fast-growing, innovative company transforming the SaaS e-commerce tech landscape. Their all-in-one platform helps brands scale globally.

• Backed by top Investors and a co-founder with excellent IPO track record
• Innovative E-Commerce SaaS platform improving sustainability for the industry
• One stop solution for all eCommerce operations
• Experienced leadership team

The Role

• Manage and scale an established customer support team
• Design and implement scalable processes and operational cadence for high growth
• Collaborate closely with Customer Success and wider leadership team to build and deliver Customer Support strategy
• Enhance and optimise ticket response and CRM capability to drive response quality and efficiency

Desired Experience

• Proven customer support/operations leadership experience within B2B Technology (ideally eCommerce SaaS)
• Experience driving efficiencies within ticket and CRM system (preferably Zendesk and HubSpot)
• Support career development and performance management

If you feel you have the relevant experience please reply to this advert or email your CV to joe@gmrecruit.co.uk