Manager II, Supply Chain

Amazon's Surface Transportation Operations team is seeking a highly skilled and motivated Supply Chain Manager to assist in the management of daily freight movements flowing into and out of our EU/NA fulfillment centers and our associated fulfillment network.
This is a People Manager role handling about 150 HC in a 24 X 7 shift Operations at the HYD office. The role involves managing daily Service Levels, driving KPIs, and leading continuous improvement processes and cost initiatives in the network.
An ideal candidate has a background in Supply chain/transportation and excellent program management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes, and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Key job responsibilities

Responsibilities include, but are not limited to:

1. Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Tech, Fulfillment Centers).
2. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
3. Develop key performance metrics to assist with driving business results.
4. Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.
5. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
6. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.
7. Work within various time constraints to meet critical business needs.
8. Excellent communication, both verbal and written, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these findings in a review forum.
9. Propose improvements to our software and other tools for ease of use as well as efficacy.

BASIC QUALIFICATIONS

- Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.
- 5+ years of experience in program management, logistics, operations, supply chain, or transportation.
- Experience leading cross-functional programs.
- Experience designing, implementing, and optimizing initiatives.
- Experience with data mining and data analysis.
- Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience with analytical tools such as SQL, Tableau, or Microsoft Access.
- Demonstrated ability to work in a fast-paced, deadline-oriented work environment.
- Knowledge of Lean and Six Sigma methodologies.

PREFERRED QUALIFICATIONS

- MBA.
- Proficiency in Lean and Six Sigma: Experience in manufacturing, transportation, customer service, and/or distribution environments.
- Possess excellent business judgment, strong written and oral communication skills, and a practical, common-sense approach to getting things done.
- Must be flexible to work all shifts as needed, as this team provides tactical support to Amazon's fulfillment network 24 hours/day, 7 days/week.
- Note: This position may require working weekends long term.