Manager, Data Operations

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About the role:

This role is intended for someone who wants to transition or develop into a data and technology orientated role, working with a wide range of specialists and stakeholders and willing to stretch beyond their existing areas of specialization. You will act as the first point of contact for clients and internal stakeholders to address issues relating to data collection, reporting and delivery. Operating with the support of subject matter experts in all areas across data & tech, activation and client leadership.

You will lead on the development of and promote good data governance by developing new and iterating existing processes to reflect best practice including identifying and highlighting where processes are not duly followed and proactively propose solutions and working to embed a culture of continuous process improvements.

Day to day you will:

1. Safeguard resources by identifying and managing out inefficiencies, making sure opportunities are realised, removing bottlenecks that may hinder the team from performing at its best
2. Conduct risk and impact analysis and identify mitigating actions
3. Develop and implement strategic solutions to address operational challenges and offer possible workarounds and long-term solutions and be responsible for delivering agreed improvements
4. Provide operational support, and act as the bridge between the client and the account team
5. Proactively identify operational challenges and opportunities
6. Work with subject matter experts to streamline their areas of delivery
7. Establish KPIs which can be used to demonstrate the value of the operations function to the client and internal audiences

About You:

1. Ability to work as across a range of concurrent workstreams, with appropriate support
2. Proven ability to deliver process improvement, both in terms of building new solutions and improving existing ones
3. Ability to assess problems and prioritise fixes, ideally with a Lean mindset.
4. Ability to take unstructured work and build out a defined, documented and replicable process, both solo and alongside a wider team depending on the nature of the task. Optimally processes would be developed in a way which could be transferred and scaled with other OMD/OMG clients
5. Good understanding of media and underlying principles of media buying
6. Experience implementing and working within project management systems, e.g Trello/Jira/Hive preferable

About the Agency:

At OMD EMEA, we strive to deliver on our promise of 'better decisions, faster' for our clients, partners and all 6,000+ OMDers across our region every day. As part of the world's largest media network, our business is staging experiences for consumers who have more choice and less attention than ever before. The key to the process is empathy. Empathy to see the world through the eyes of the consumer, to recognise the needs of our clients and to identify aspirations of our talent.

Learn Fast, Act Fast. To help navigate the road to a 'new normal', learning from, and acting upon data signals at scale and speed is crucial.