Manager, Customs

Job Req Number: 89422
Time Type: Full Time

Working in the Solutions Customs Department, the Customs Manager is responsible for leading the Customs team in meeting and exceeding external and internal expectations as determined within the business plan.

The main purpose of the department is to support all locations with customs activity while ensuring AEO standards of compliance are maintained.

Primary purpose of the role

• Ensure the business maintains compliance with all relevant HMRC regulations, regularly reviewing processes and data while managing the performance of the Customs team and creating efficient and effective operating procedures.
• Liaise with relevant stakeholders to ensure DSV Solutions minimises customs risk and liability exposure, providing the relevant support required at the operational level.

Key accountability areas

• Maintenance and audit of compliance processes to adhere to all required authorisations. Support the central Customs Compliance department with audits in line with our AEO / Customs & Excise warehousing authorisations.
• Manage the department, ensuring effective and efficient management of all standardised customs systems and procedures in line with the Company’s guidelines. Create and manage a schedule of audits on entries completed by the team to ensure compliance and accuracy is maintained.
• Work with Site Management to assess any customs risk and liability DSV Solutions may face and provide preventative measures on all existing accounts.
• Monitor upcoming customs changes to support any transitions required through training and procedure changes, communicating requirements with the wider business.
• Take the lead on customs projects including integrations and onboarding of new customs warehousing customers.
• Actively promote DSV’s service to customers and work with Business Development on new opportunities that arise via DSV Tenders.
• Promote the good name of DSV Solutions by adopting a professional approach at all times. Ensure all Company customs policies and procedures are adhered to meet Group and statutory requirements.

General responsibilities

• Understand and comply with all relevant Company rules, agreements, policies, procedures, and with all relevant legislative requirements and codes of practice.
• Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.
• Act in a professional manner, ensuring good working relationships are maintained and promoting a good image of the Company at all times.
• Maintain and comply with all Health, Safety, and Environmental standards, and be aware of the Occupational Health & Safety Management System, OHSAS18001.
• Be aware that the Company operates a Quality Assurance system ISO 9001:2008 and adhere to the respective procedures.
• Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
• Where appropriate, challenge and determine reasons for the presence of any unauthorised person on site.
• Attend any development training as required in compliance with the Company’s commitment to the Investors in People standard.

Key Working Relationships

• Central Customs Compliance – To raise any issues and maintain compliance standards.
• Customs Supervisor – To work alongside the Customs Supervisor raising issues as a result of an audit.
• Site Management – To ensure that customs compliance is maintained on site, and all key people on site are trained for customs warehousing awareness knowledge.
• Business Development – Provide advice and insight on any new business opportunities.
• Finance team – Invoicing information.

Other Information

Requirement to be adaptable to change in line with DSV’s growth. Initiative to take on tasks and be open to challenging the current way of working with new ideas.

Personal Profile

Essential

• 4 GCSEs or equivalent
• 2 years Operational and Customs Role
• Detailed knowledge of UK Customs processes
• Knowledge and experience of AEO
• Experience working with Customs Bonded warehousing
• Ability to manage and develop a team

Desirable

• Degree Qualified or equivalent
• Customs Practitioner Award

Specialist Knowledge & Skills

• Excellent Microsoft Office Skills
• Advanced Excel
• Continuous Improvement process experience

Interpersonal & Communication Skills

• Ability to lead and motivate direct and indirect reports
• Highly motivated with a positive attitude
• High organisational skills, ability to plan and manage own time
• Excellent communication skills, ability to communicate at all levels

Other

• Full driving licence
• Strong attention to detail

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally.
• Access to a selection of employee benefits, such as:
• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance which includes access to expert probate support.
• Eyecare Voucher Scheme

DSV Careers

If you want to know a bit about DSV Careers, please click on the link here.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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