Manager - Customer Outcomes & Regulatory Controls

End Date

Monday 31 March 2025

Salary Range

£65,385 - £72,650

Flexible Working Options

Flexibility in when hours are worked, Hybrid Working, Job Share

Job Description Summary

Job Title: Manager - Customer Outcomes & Regulatory Controls

Location: Bristol, Birmingham, Edinburgh, Glasgow or Leeds

Salary: £65,385 - £72,650

Hours: Full time 35 hours

Working Pattern: Our work style is hybrid, which involves spending 40% of your time at our above offices.

About this opportunity:

We have a fantastic opportunity to join our Colleague Conduct team within the Business and Commercial Banking (BCB) Controls Office. BCB serves the financial needs of small and medium sized businesses that support our ability to help Britain prosper. Through forward-thinking initiatives and investments, our strategy will help us broaden our offering to new and existing clients, becoming the best bank for business.

We’re looking for a manager to provide insightful, high-quality analysis and evaluation of the control environment in alignment with the Group’s Enterprise Risk Management Framework (ERMF).

What you’ll be doing:

1. Reporting customer and colleague Risk & Control MI for Business & Commercial Banking.
2. Presenting at committees and forums on risk and control items using Risk & Control Self-Assessment (RCSA) & Power BI reporting.
3. Using Data and Analytics to continually improve risk and control reporting.
4. Coordinate and prepare documentation, while also gathering and summarising data and information, to produce and maintain standardised risk and control process maps.
5. Support timely reporting on the efficiency and performance of controls and compliance through maintaining effective data quality, completeness and accuracy of testing and monitoring activities.
6. Assist in the management of actions resulting from operational risk events and breaches.
7. Identify issues and then suggest and implement improvements to the control environment.

What you’ll need:

1. A recent background in either a risk and control role or as a Relationship Manager within UK financial services.
2. A strong understanding of risk and control self-assessment fields.
3. Proven experience of creating and analysing Reporting Management Information using Power BI.
4. A confident and experienced presenter to senior colleagues and key stakeholders.
5. A keen curiosity about automation to help drive improvements to the control environment.

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

1. A generous pension contribution of up to 15%
2. An annual performance-related bonus
3. Share schemes including free shares.
4. Benefits you can adapt to your lifestyle, such as discounted shopping.
5. 30 days’ holiday, with bank holidays on top
6. A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.