Manager- Customer Experience Manager

Overview

ATTENTION:

DO NOT CALL THE STUDIO, THIS POSITION IS HIRED BY THE REGIONAL SUPPORT TEAM REMOTELY

Benefits:

• Professional and personal growth opportunity
• Competitive Salary with Performance Bonus
• Free Services
• Anniversary Bonus
• PTO
• Medical Insurance

Position Qualifications:

• Role Model to the front desk team, demonstrating performance and numbers on front desk related tasks.
• Cheerful and positive, even during hard times.
• Minimum 2 years of previous management experience leading and influencing a team.
• Able to support and coach the front desk team to improve individual performance.
• Minimum 2 years of customer experience managing conflicts and solving issues effectively.
• Experience setting team expectations and addressing issues that need attention.
• Strong organization and time management skills.
• Good communication skills to address work-related issues at all levels.
• Experience training and developing teams.
• Detail-oriented with strong ethics and integrity.
• Strong mindset towards following standards and processes.
• Professional image to set a standard for the staff.
• Willing to take coaching and feedback to improve.
• Demonstrate consistency in daily tasks.
• Reliable with schedule and able to cover shifts when needed.
• Strong responsibility and leadership skills.
• Strong problem-solving mindset.
• Computer and technology savvy.
• Fast learner; Mindbody and Microsoft Office (Excel, PowerPoint) experience is a plus.

Position Responsibilities:

• Support Studio Manager in driving day-to-day operations at the highest performance level.
• Lead the studio's critical processes audits.
• Drive front desk team performance indicators to meet goals (KPI).
• Update front desk KPI reports to share and evaluate team performance.
• Reinforce front desk processes and duties to follow standards.
• Identify strengths and opportunities for the front desk team to participate in training plans for development.
• Collaborate with Studio Managers and Owner to develop growth and development plans to support the operations team.
• Prepare LC schedules.
• Train and develop the front desk team.
• Conduct performance quality audits.
• Establish customer experience level standards.

Legal Disclaimer

2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio and Amazing Lash Studio + design are registered trademarks owned by ALF.