Manager, Banking Design & Transformation, Business Transformation

EY; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Manager, Banking Design & Transformation

Drawing on a reputation for providing deep industry experience and leading consulting services to the banking industry, EY is further expanding its Banking Design and Transformation practice. Our objective is simple; we look to provide long-term value to our clients by simplifying their business models and improving their processes while focusing on their customer needs.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all.

We’re looking for high calibre Managers, with exceptional leadership skills and proven track record of delivering tangible results from complex Change and Transformation initiatives at Top Tier Global Banking institutions, leveraging modern technologies and through partnerships within the financial services ecosystem.

The opportunity

The Banking Design and Transformation team brings together a deep knowledge of industry trends and strong execution experience to help our clients develop and execute their transformation agendas and deliver on strategic business objectives.

We specialise in designing better banking businesses serving clients across retail banking, commercial banking, payments, and cards. Our clients are facing increasing pressure from regulators to improve customer outcomes and reduce systemic risk; from shareholders to improve returns through improved efficiency and reduce cost; and from customers to deliver seamless, digital and customer-friendly services which match those they experience in other sectors and being offered by traditional and new, often fully digital, competitors.

As a Manager in our team, you will focus on operationalisation of strategy, purpose and customer experience through transforming business architecture, informing the implementation of new technology and improving cost effectiveness and efficiency. These are pivotal roles at the heart of our business. The work we do is big - big in scale, big in goal and big in impact. You will draw from your breadth of skills and experience to help clients transform their businesses. You will help manage multi-disciplinary teams to collectively solve some of the toughest problems for the biggest brands. You will also support managing and developing client relationships.

You’ll be pivotal in making this happen so if you are interested in being part of a growing team, working with some of the most recognisable names in the Global Banking industry, and reaching your full potential, we want to hear from you.

Your key responsibilities

We are looking for people who can deliver high quality results on business design and transformation opportunities, shaping and owning workstreams, detailed analysis and design, manage teams as well as implement practical and innovative solutions to address our clients’ challenges. Responsibilities include:

• Design and implement new or enhanced operating models within a specific function or enterprise wide.
• Identify and implement cost reduction opportunities across an entire organisation or within a specific function.
• Contributing and/or leading on process re-engineering initiatives that result in real benefits to the client both financially and from a compliance point of view.
• Work with our clients who are in the process of merging or de-merging (including carve outs) to ensure their operation functions going forward.
• Draw on your knowledge and experience to create innovative solutions, adapting methods and practices to consistently drive high-quality outcomes for our clients.
• Help manage our diverse teams to support their development, career aspirations and wellbeing as they share their career journeys with us at EY.
• Help develop our business by supporting sales activities and leveraging their own networks and contact.

Skills and attributes for success

We are looking for candidates at Manager level. All the above responsibilities apply to all grades at different level of depth. Specific responsibilities for the Manager grade are:

• Work with Partners, Directors and Senior Managers across a range of disciplines to deliver on business transformation opportunities and identifying new opportunities to support our clients with their transformation agendas.
• Lead workstreams on client assignments either standalone or as part of a larger team.
• Networking to develop long-term trusted relationships.
• Supporting proposals and bid teams.
• Liaising with service line teams, functional specialists and area Partners.
• Enhance skills that will help develop EY’s business.
• Pro-actively support the people agenda including counselling of junior colleagues, performance management and people management.

To qualify for the role, you must have some or all of the following:

• Extensive experience in managing a team, consulting, architecture or a comparable field, ideally 4+ years consulting experience.
• Deep Banking (Retail and / or Commercial) experience ideally with a focus on front to back digitisation of products including Lending, Cards & Payments.
• Experience in business architecture, operating model design, process design and cost reduction.
• Experience in technology enabled transformation.
• Experience in managing senior stakeholders, both internally and externally.
• Experience in managing teams and managing complex project delivery.
• Ability to help structure and manage complex work streams and/or entire engagements.
• Ability to build effective, long-lasting relationships with clients.
• Strong affinity with core disciplines interfacing with Transformation including Agile and Design Thinking.
• Excellent communication and facilitation skills, with an ability to present robust, evidence-based solutions to clients succinctly and creatively.
• Excellent problem-solving and structured thinking skills, able to generate insight and committed to delivering high-quality solutions.
• Possess an analytical and logical mindset, with an aptitude for identifying and articulating the reasoning behind your recommendations.
• Experience in working collaboratively across teams and business functions.

Ideally, you’ll also have:

• Experience from delivering successful transformation in retail and/or commercial banking, either enterprise wide or within a specific function or process.
• Experience harnessing modern technologies such as scaled AI, GenAI or integration of digital assets creating new opportunities for revenue generation and operational efficiency.
• Knowledge or at least an awareness of the regulatory and geopolitical challenges that banks face and their impact on operations.
• Expertise in cultivating mid- to senior-level relationships with clients and the ability to interact with clients up to the C-suite level.
• Sufficient technology and data experience to lead a blended team of technology and business consultants.
• Ability to work under limited supervision (‘self starter’) in unstructured environments.
• Advanced proficiency with PowerPoint and Excel.

What we look for

We are looking for people passionate about accelerating their careers in Banking & Capital Markets and who want to help transform the financial services industry. If you have relevant experience in advisory roles, a passion for enacting change in the banking industry, combined with the drive to help businesses achieve their potential, this role is for you.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

UKFSConsulting2024