Management Support Team Administrator

Job Summary

We are currently seeking an enthusiastic and motivated individual to provide business / administration support to our Service Manager and Clinical Team Managers for the Child and Family/Connect Teams within the Child, Families and Young Peoples Services for Suffolk who are part of the Norfolk and Suffolk Foundation Trust. The post holder will be based at our Ipswich Office and become part of the business / administration support team within. There may also be a need to provide Management Support to others teams within the service should the need arise. This post is for 30 hours a week, days and times to be agreed on appointment.

The Post Holder will need to demonstrate competency and skills in a range of office based tasks and must be prepared to undertake further training as required.

The successful candidate will have excellent communication skills and a keen eye for detail and demonstrate the ability to effectively manage and prioritise tasks.

Part of the role will include supporting Managers with data reports and compliance, which will involve confidential data within trust clinical governance frameworks.

Previous Applicants need not apply

Main duties of the job

• Diary management to include arranging appointments and meetings.
• Inbox managing to support Clinical Team Manager / Leads.
• Preparing reports on behalf of the management team and collating information for waiting lists.
• Supporting Clinical Team Managers / Clinicians with arranging supervision/appraisals, associated HR duties including recording sickness and sickness meetings, checking rotas, booking training, and completion payroll requests ensuring strict confidentiality due to the sensitive nature of staff information being processed.
• Using electronic systems to input and access information as required by aligned Clinical Team Manager.
• Attending and contributing to internal / external meetings relevant to the post. Raising agendas and recording minutes of meetings.
• Providing data as requested by the Care Group.
• Providing cover for other administrative staff during holidays and sickness, across the Locality, including reception duties and any other general office duties as required.
  
  

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year gross per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

246-ESU7075376

Job locations

Child Treatment Centre

Walker Close

Ipswich

IP3 8LY

Job Description

Job responsibilities

The ideal candidate will have strong communication skills, the ability to prioritise. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office Packages, including Word, Excel and Outlook will be essential. Knowledge of Trust systems such as ESR, Oracle, Trac, Health Roster and Lorenzo would be an advantage, however training would be given in respect of any training needs.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Please visit our Facebook and Twitter page @NSFTjobs

Previous applicants need not apply.

Responsibilities

Person Specification

Qualifications Essential

• NVQ Business Administration or equivalent or working towards
• Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
  
  

Desirable

• Minute Taking/Transcribing
  
  

Experience and Skills Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
• ICT skills including Microsoft (especially spreadsheets and presentations, e.g. Excel, PowerPoint) or equivalent
  
  

Desirable

• NVQ 2 Customer Service or working towards
  
  

Knowledge Essential

• Working knowledge of Microsoft packages or equivalent
  
  

Desirable

• Knowledge of NHS policy / procedures
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Child Treatment Centre

Walker Close

Ipswich

IP3 8LY

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)