Management Information Analyst

Carnival; Southampton; Hybrid; GBP 30,000 - 60,000

Job description

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role:
The Management Information Analyst plays a critical role within our contact centre department, leveraging extensive data from multiple high-volume sources, including databases, spreadsheets, and surveys. Using advanced data analysis skills, this role will extract actionable insights that support strategic decision-making for the contact centre.

We are looking for a highly skilled individual who can work independently and has a deep expertise in SQL and Snowflake. Your ability to build, maintain, and enhance a comprehensive data architecture within Snowflake is crucial. You will also need to create detailed reports, dynamic dashboards, and visualisations that effectively communicate data on KPIs and metrics for various functions, including Revenue Delivery, Revenue Retention, Operational Performance, Quality, Customer Satisfaction, Platforms & Systems, Workforce Management, and Finance.

While independence is key, collaboration is equally important. You will work closely with various teams to ensure data-driven insights are effectively integrated into our strategic decisions.

You will:

• Produce reporting and analysis of KPI’s and metrics for a variety of functions including, Revenue delivery, Revenue retention, Operational performance, Quality, Customer Satisfaction, Platforms & Systems, Workforce Management and Finance.
• Develop a deep individual understanding of brand requirements including direct channel strategy, sales strategy, campaign and launch schedules to ensure meaningful reports and data analysis.
• Produce recurring and ad-hoc reports, including sales reports, revenue retention and protection, guest experience, campaign/launch reporting and ensure they are delivered against agreed objectives.
• Contribute to the design, execution, maintenance and quality control of end-to-end data delivery processes for the contact centre.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time, permanent basis, with hybrid working in our Southampton office, including up to three days from home.

About You:
Fresh ideas and different perspectives excite us most and help us succeed. Alongside bringing these to the role, you’ll also need:

• Proficiency in building, maintaining, and enhancing a comprehensive data architecture using Snowflake or similar tools.
• Strong knowledge of SQL and other database languages.
• Expertise with data visualisation tools, such as Tableau and Power BI.
• Familiarity with data analytics software.
• Experience working in a contact centre environment.
• Ability to work independently as well as collaboratively in teams.

Being part of our team has its advantages.

• Home and office-based hybrid working (up to 2 days from home)
• Recognition scheme with prizes and awards
• Employee Discounted Cruising plus Friends and Family offers
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Please note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications once this happens.