Management Company Coordinator

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to provide support and assist the Service Charge Team in the management of the Service Charge process for properties under a Management Company.
To ensure that we deliver a fully compliant, highly efficient Service Charge function to our customers.

This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.

What you'll achieve

• To ensure that all management company demands are effectively logged and sent to Transactional Services team for processing.
• To provide office cover to receive post, scan and track any correspondence ensuring that this is allocated to the correct teams.
• To check all managing agent invoices and ensure these are accurate before coding and approving invoices and logging payments.
• To ensure all customer service charge queries received are effectively managed, escalating any concerns to the Service Charge Officers.
• To assist in all specialist correspondence with regard to Service Charges, such as Sec 20 Notices, and ensure they are issued in accordance with the statutory timescales.
• To prepare standard letters to customers using mail merge functions, enveloping, franking and posting these to customers as and when required.
• To prepare reports on outstanding invoices and circulate these to the management team.

What you'll bring

Essential skills

• Attention to detail and accuracy is essential.
• Good general standard of education, in particular a good level of numeracy.
• IT skills including use of Word and Excel and experience of data entry and databases is essential.
• Flexible approach to working hours to be able to respond to times of peak demand (year-end etc.).
• Be confident in dealing with customers by phone, email and letter and able to deliver great customer service.
• Planning and organisational skills are essential.

Desirable skills

• Previous experience of Service Charges.

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work-life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.