Makeup Artist & Client Consultant Temp - Beauty Concierge (Birmingham)

Makeup Artist & Client Consultant Temp - Beauty Concierge (Birmingham)

Job Introduction

As a Beauty Concierge Make Up Artist & Client Consultant, you are an essential part of a team that delivers the extraordinary service our customers expect from Selfridges. Maintaining the highest of retail standards and keeping up to date on product knowledge. Customer service is at the heart of what you do. An expert for all things Selfridges and the go-to person to help our customers, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer.

Responsibilities:

• Advise and recommend customers on Beauty products tailored to their specific needs. Carry out makeup looks and demonstration where necessary.
• Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the moment.
• Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just selling.
• Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You'll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key products.
• Elevate our customers' experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the team.
• Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
• Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your division.
• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.

About You:

• Strong Makeup Artistry skills and experience.
• A great communicator. You will adapt your style and service to suit customer needs and preference.
• A sales and service expert. You'll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriate.
• Well Informed. You are an expert in your division, and you demonstrate excellent product knowledge.
• Connected. You understand the importance of building relationships across the shop floor.
• Curious. You will seek to discover more about your clients and their preferences.
• Tech savvy. You embrace the clienteling tools available to you to manage your client book.
• A proud shopkeeper. You understand there are various elements of your role.
• Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation.
• An example of our values, a trusted and respected team member.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.

Selfridges

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