Major Incident Manager

We are supporting one of our Glasgow based clients who are looking to onboard a Major Incident Manager for an initial 6 month contract. You will be joining a team that is responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service incidents to successful full recovery, documentation, and monitoring the progress towards resolution for all incidents and potential ongoing problems.

This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement.

Top Skills:

1. 5+ years Major Incident Management experience within Enterprise level environments [500+ users].
2. Strong experience in facilitating the running of an incident end to end.

This role will be fully remote as mentioned and will be Inside IR35 for reference. Please apply within to find out more information on this role.

Location: Glasgow, UK