Major / Complex Loss Mid-Market Loss Adjuster

Job Title: Major / Complex Loss Mid-Market Loss Adjuster
Package: £50,000 – £65,000

Location: London

Type: Permanent

Position Summary

• My client, a global loss adjusting company, is currently looking for Loss Adjusters to handle a mixed portfolio of property, high net worth, major loss, and complex claims; split between domestic and commercial, typically complex claims with a value of between £50k to £100k+.
• The Adjuster will be part of the Major and Complex Loss Division and will report via the relevant Regional Director or Adjuster Manager.
• Extensive experience of property or similar claims.
• Experience of excellent relationship management with clients.
• ACILA qualified or significant progress towards.

Key Responsibilities

• Work both externally and internally assessing a mixed portfolio of HNW, domestic, and commercial losses between £50k and £100k+ under supervision from a senior colleague assigned to mentor, peer review, and support development.
• Preparing full-length ABI and abbreviated reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum, and future actions.
• Preparing case management plans, visiting Insurers, Reinsurers, Claimants, and the Insured.
• Instructing and controlling surveyors, loss mitigation specialists, legal experts, forensic scientists, and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports, and other communication.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Maintain and update own files and electronic records, keeping fully up to date on any technical or legal changes which may have a bearing on a case.
• Identifying and developing business opportunities for self and team.

Skills

• Customer focused – providing quality service to both internal and external customers.
• Team focused – collaborative mindset and working with colleagues throughout the organisation.
• Reactive – responding to daily workloads as dictated by customer requirements.
• Proactive – ensuring KPI’s and SLA’s are met as well as fee targets.
• Experience of MS Office including Outlook, Word, Excel, and claims management systems.