Maintenance Technical Support Engineer

Alstom; Hatfield; On-site; GBP 35,000 - 65,000; Full time

Job description

Req ID: 463562

Location: Hatfield

Appointment Basis: Permanent

Excellent Salary and Benefits

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom is the UK & Ireland's leading supplier of new trains and train services, and a leading signalling and rail infrastructure provider. Alstom have built, or are building, just under 40% of the UK mainline train fleet; as well as the entire fleets in service with London Underground and Dublin Luas. We provide the widest range of smart solutions in the rail market, from innovative high-speed rolling stock, metros and trams to maintenance, modernisation, infrastructure and signalling.

Your future role

As a Maintenance Technical Support Engineer, you will be involved in providing maintenance technical support as well as supporting Services tenders & projects in the Engineering area.

Role Specific Requirements

1. ETCS National Integration Facility (ENIF) Maintenance: Undertake both periodic and reactive fault response maintenance works on all Alstom supplied ETCS equipment located at the ENIF Laboratory Hitchin.
2. ENIF Operations: Operation of the ETCS System to complete the (ETO) Test Operator and (ETA) Test Assistant roles as defined by the relevant work instructions.

We'll look to you for:

1. Supply engineering resource/skills to support tenders and projects.
2. Collaborate with Services Engineering and Platforms, to improve the Services portfolio of products and services.
3. Participate actively in the Services Engineering network.
4. Assure the technical support to the projects.
5. Optimise the scope and related tasks of the Maintenance plan.
6. Support cost reduction actions, with sourcing and industrial.
7. Detect, define and implement the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performances of the systems.
8. Propose innovative solutions and develop and implement R&D programs and new technologies in the maintenance projects.
9. Analyse the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them.
10. Propose actions to optimise Maintenance plans and LCC.
11. Search for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support).
12. Promote the use of latest maintenance technics and R&D developments (CBM, RCM, Lean).
13. Analyse failure criticality studies and use RCM (Reliability Centred Maintenance) and other available methodologies to define and optimise the maintenance requirements, tasks and intervals.
14. Analyse and integrate data coming from Operations (Return on Experience).
15. Manage interface with other Product Lines' Metiers.
16. Improve Services Engineering tools & processes.

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Experience in Railways system/Application engineering.
• ETCS experience is highly desirable.
• Knowledge of rolling stock equipment.
• Problem solving capacity (technical and costs evaluation of a solution).
• Capacity of managing technical risks.
• Communication and negotiation skills.
• Self-motivated.
• Attention to detail.
• Ability to work independently.
• Effective, professional interpersonal skills.
• Strong team player.
• Dedicated and Hardworking.
• Availability Saturdays (O.T. up to 35wks p.a.).

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You'll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow's mobility. That's why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.