Maintenance & Support Specialist

Maintenance & Support Specialist

Thomson Reuters is looking for a Maintenance & Support Specialist to be a part of our Special Technology Services and TV Support Teams based in London. The successful candidate will be accountable for the service delivery and day-to-day support of dedicated television production capabilities located in London, as well as end-user compute with focus on macOS. The ideal candidate is a self-motivated IT professional with expertise in all areas of IT support, installation and development, with experience in Broadcast Television. The role requires a dedicated hands-on and proactive approach to work.

About the Role

As a Maintenance & Support Specialist, you will:

• Perform daily support & monitoring for all appropriate systems;
• Research, design and deployment of technical solutions for multimedia operations;
• Focus on continual service improvement;
• Be responsible for updates and patching of systems;
• Follow Change Management process, according to corporate best practices;
• Adhere to IT security best practices;
• Be the focal contact in the build process and deployments of macOS systems across the newsroom with emphasis on TV users and needs;
• Provide onsite studio support;
• Be responsible for implementing both globally driven and locally requested support, operational and project deliverables.

About You

To be our Maintenance & Support Specialist you will likely have:

• Computer science degree or equivalent;
• Relevant professional training or equivalent experience;
• Excellent knowledge of video over IP technologies, e.g. SRT, RTMP etc.;
• Excellent knowledge of Apple products and management systems like JAMF;
• Knowledge of cloud computing concepts;
• Knowledge of IT security best practices;
• Creative and solution-oriented focus;
• Knowledge of server-based production, editing and delivery systems;
• Excellent knowledge of video-audio file standards and characteristics;
• Video/File conversion, transmission, transfer and streaming technologies;
• Excellent problem diagnosis and troubleshooting;
• Ability to take ownership and proactively complete tasks;
• Excellent customer-facing written and verbal communication;
• Ability to learn on the job and to train others.

Preferred skills:

• Knowledge of ITIL best practices;
• Working knowledge of a scripting language;
• Good understanding of networking and TCP/IP, subnets, routers, firewalls, etc.;
• Field news coverage technologies;
• Understanding of live studio video production systems;
• Understanding of Newsroom Information and Communication systems;
• Cisco/Microsoft certifications;
• Working knowledge of Linux/Unix;
• Experience of system configuration management tools;
• Professional satellite reception infrastructure.

Please note that operational hours may vary as business priorities and programming schedules change. Out-of-hours or weekend system/software upgrades may require onsite IT/engineering support presence. As part of a wider engineering pool, overtime, shift work and night shifts may also be a requirement.

What's in it for you

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Global Career: As a global company, we can offer a truly international career and progression opportunities.

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists.

• Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days.

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories.

About Reuters

Reuters is the world’s largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.