Maintenance and Technical Support Engineer

Maintenance and Technical Support Engineer

Date: 20 Feb 2025

Location: New Cross Gate, LND, GB

Company: Alstom

Appointment Basis: Permanent

Salary + Benefits : CIRCA £60,000

Apply by: 5th February

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom is the UK & Ireland’s leading supplier of new trains, train services, and signalling infrastructure projects. It has built just under 40% of the UK’s mainline train fleet, all the fleets currently in service with London Underground and Dublin’s LUAS.

It is building the UK’s biggest train programme in a generation – AVENTRA - for seven of the UK’s largest train operating companies, is ramping up to build the next generation of Greater Dublin’s commuter trains, DART+ as well as 54 HS2 high-speed trains in a Joint Venture. Alstom also supports 66% of the UK fleet through its Services business and is the UK’s leading CP6 signalling & infrastructure provider.

Employing 6,000 people across the UK and Ireland, we design, build and test trains at the UK’s largest end-to-end train manufacturing factory in Derby and operate major sites at Widnes, Crewe, Ilford and Plymouth, as well as 30 train services depots across the UK&I.

Your future role

Responsible for overseeing the design, development, and maintenance of rolling stock (trains and rail vehicles) to ensure they meet safety, performance, and regulatory standards. This includes the mitigation of safety and reliability risks, conducting root cause analysis, and defining long-term resolutions. The role involves close collaboration with cross-functional teams, including designers, manufacturers, suppliers, and operators, to manage projects from concept through to completion.

We’ll look to you for:

• Identify and implement safe, cost effective, containment and countermeasures to identified product safety issues and track them through from accurate reporting of safety issues to on time implementation of countermeasures.
• Develop and deliver engineering change to improve fleet/system reliability performance, reduce cost of maintenance & deliver customer variation solutions.
• Support the depot to resolve operational issues and arbitrate fitness to run decisions.
• Support the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
• Lead improvement projects to reduce train maintenance and operation costs.
• Implement customer variation orders, train presentation / customer ambience improvements as well as identification and follow through of Risk and opportunity management.
• Incident Root cause analysis and performance attribution IAW The railway group standards i.e. ‘The Rule Book’.
• Support day-to-day depot operations teams in resolving arising fleet issues.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree level HNC/HND in an engineering related subject or equivalent.
• Must have experience in rolling stock and have a rail background.
• Experience in organisation and project planning/ management skills, governance, and execution.
• Understanding of key engineering processes (ex: risk assessments, FMECA…) and standards.
• Problem-solving abilities and practical experience of root cause analysis techniques.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Utilise our agile working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

What we offer

We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable.

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.